Assistant Operations Manager

Mattress Firm • Riverview, FL

1d • $55,000 - $60,000

About The Position

The Assistant Operations Manager contributes to Mattress Firm's success by assisting with the efficient day-to-day operations of multiple functions within an assigned distribution center, supervising distribution center team members, and helping meet organizational financial objectives. The role ensures standardized operational processes are followed in accordance with safety policies and procedures and that the distribution center provides high-quality service to internal and external customers. The position may also support onboarding new team members.

This role is on second shift, from 12:30 to 9:00. The work takes place in a warehouse environment and includes frequent sitting, standing, walking, talking, and hearing, as well as lifting or moving up to 100 pounds. The position requires use of hands and fingers, reaching, and occasional stooping, kneeling, crouching, or crawling. Sight is required to help ensure the safety of the employee and others.

Requirements

• High school diploma or equivalent required.
• At least 2 years of related experience preferred.
• Warehouse, logistics, or supply chain knowledge.
• Computer literacy with Microsoft Outlook, Excel, and PowerPoint.
• Knowledge of general warehouse standard operating procedures, basic retail operations, inventory control, and safety policies and procedures.
• Knowledge of financial analysis, reporting, and budgeting.
• Ability to build goodwill, positivity, and loyalty with team members through an open and approachable manner.
• Ability to motivate and empower individuals and groups to participate, commit, and perform to high standards.
• Ability to build team spirit, encourage collaboration and suggestions, identify individual and team strengths, and develop creative solutions.
• Ability to identify the aspects and causes of problems and develop workable solutions.
• Ability to adapt to new situations and change strategies to meet challenges.
• Skill in using tools, hardware, software, and equipment appropriately.
• Ability to collaborate with others to identify problems, offer advice, and develop agreeable solutions.
• Ability to evaluate how business decisions affect financial statements and long-term financial well-being.
• Ability to lift or move up to 100 pounds.
• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.

Nice To Haves

• Bachelor’s degree preferred.
• At least 2 years of related experience preferred.

Responsibilities

• Assist with the efficient day-to-day operations of the distribution center.
• Contribute to meeting the distribution center’s financial objectives compared with budget.
• Foster trust, open two-way communication, and cohesive teamwork; communicate the organization’s vision, mission, and values to the team.
• Communicate regularly with team members and hold one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, and procedures.
• Ensure the distribution center meets company standards for appearance, cleanliness, and functionality.
• Identify opportunities and drive continuous improvement initiatives in the distribution center.
• Facilitate resolution of customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure proper safety equipment is used and safety policies and procedures are followed.
• Complete required training modules and certifications by their due dates.
• Communicate professionally with internal and external contacts and raise concerns or issues to leadership.
• Follow company policies and standards for appearance, functionality, and brand representation.
• Execute performance improvement plans, progressive discipline, and terminations when appropriate under company policy.
• Participate in monthly distribution-center-wide meetings to communicate wins and opportunities and address questions or concerns.
• Assist Loss Prevention with loss-prevention and safety audits.
• May provide safety and other training, including periodic retraining, to distribution center team members and contract employees.
• May monitor employee time records and review and approve paid time off and leave-of-absence requests according to policy and procedures.
• May participate in interviewing and hiring distribution center team members.
• May manage the distribution center in the absence of the distribution center leader.
• May participate in coaching conversations and administer disciplinary actions.
• May lead or participate in shift-start stand-up meetings or team meetings.
• May support onboarding and training of new distribution center team members.
• Execute company initiatives and other activities requested by the supervisor.
• Maintain job knowledge through educational opportunities.
• Contribute ideas and accept ownership for improving the department and organization.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on mattresses, sleep accessories, cell phones, electronics, travel, cars, and home loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED