Assistant Operations Manager
About The Position
The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring operations comply with contractual guidelines, supporting positive client relations, and maintaining a professional approach. The role participates in efforts to improve client and customer satisfaction and helps develop property-level financial and operational goals. The position supports the Facility Manager with operational, staff, customer-service, reporting, and maintenance activities. Duties include supervising frontline staff and customer interactions, managing schedules and hiring and training staff, handling cash and deposits, preparing and auditing reports, monitoring time cards, reviewing damage claims, disbursing petty cash, and helping prepare the annual budget. The role also assists with parking equipment maintenance, general upkeep, reporting safety or policy concerns, and other duties as needed.
Requirements
- High school graduate.
- Valid state-issued driver’s license with current address and an acceptable driving record.
- Strong customer orientation and positive attitude; responds to service requests courteously and professionally.
- Clear oral communication, active listening, and ability to seek clarification and respond to questions.
- Clear written communication and ability to read and interpret written information.
- Ability to adapt to changes, delays, or unexpected events in the work environment.
- Sound and accurate judgment.
- Ability to meet the physical demands of the role, including regularly standing, walking, and handling cash and equipment; occasionally sitting, climbing or balancing, and lifting or moving up to 25 pounds.
Nice To Haves
- A minimum of six months of parking experience is preferred.
- Depending on location needs, availability for second shift, third shift, and/or weekends may be required.
Responsibilities
- Assist with day-to-day management of the assigned parking location and ensure operations are handled within contractual guidelines.
- Promote good client relations and a professional image, and participate in programs to improve client and customer satisfaction.
- Participate in developing property-level financial and operational goals.
- Assist with daily operations, including appropriate customer interaction and supervision of frontline staff such as cashiers, valet attendants, and maintenance porters.
- Supervise completion of evening closing reports, process bank deposits, schedule staff, prepare month-end reports, and audit daily cashier shift reports.
- Monitor and check employee time cards; assist with hiring and training frontline staff.
- Review damage claims, disburse petty cash, and assist with preparation of the annual budget.
- Courteously assist customers and answer their questions.
- Assist with maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
- Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Assist with cleanup of debris, water, oil spills, and similar materials.
- Maintain thorough knowledge of the garage and of nearby streets, landmarks, and freeways.
- Assist the Facility Manager with other duties as needed.
Benefits
- Medical, dental, and vision plans
- Flexible spending accounts
- Long- and short-term disability
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
