Assistant Operations Manager

Mattress Firm • Carrollton, TX

7d • $55,000 - $60,000

About The Position

The Assistant Operations Manager contributes to Mattress Firm’s success by assisting with the efficient day-to-day operations of multiple functions within an assigned distribution center, supervising distribution center team members, and helping meet the center’s financial objectives. The role ensures that the team follows standardized operational processes and safety policies and procedures, and that the distribution center provides high-quality service to internal and external customers. The position may also involve onboarding and training new team members.

The Assistant Operations Manager helps foster trust, open communication, and cohesive teamwork; supports the organization’s strategic vision, mission, and values; and contributes to continuous improvement. The role may manage the distribution center in the absence of its leader and may take part in hiring, training, safety activities, performance management, and other company initiatives.

Requirements

• High school diploma or equivalent required.
• Legal authorization to work in the United States without sponsorship; proof of work eligibility is required.
• Ability to build goodwill, positivity, and loyalty through an open and approachable manner.
• Ability to motivate and empower individuals and groups to increase participation, commitment, and performance standards.
• Ability to build team spirit, encourage collaboration and suggestions, recognize individual and team strengths, and develop creative solutions.
• Ability to identify the aspects and causes of problems and develop workable solutions.
• Ability to adapt to new situations and change strategies to meet challenges.
• Skill in using tools, hardware, software, and equipment appropriately.
• Ability to collaborate with others to identify problems, provide advice, and develop mutually agreeable solutions.
• Ability to evaluate how business decisions affect financial statements and long-term financial well-being.
• Knowledge of warehouse, logistics, or supply-chain operations; warehouse standard operating procedures; basic retail operations; inventory control; safety policies and procedures; and financial analysis, reporting, and budgeting.
• Computer literacy with Microsoft Outlook, Excel, and PowerPoint.
• Ability to meet the physical demands of the warehouse environment, including frequently sitting, standing, walking, talking, and hearing; lifting or moving up to 100 pounds; using hands and fingers; reaching; and occasionally stooping, kneeling, crouching, or crawling. Sight is required to help ensure personal and others’ safety.

Nice To Haves

• Bachelor’s degree preferred.
• Two or more years of related experience preferred.

Responsibilities

• Assist with the efficient day-to-day operations of the distribution center.
• Contribute to meeting the distribution center’s financial objectives compared with budget.
• Foster trust, open two-way communication, and cohesive teamwork; communicate the organization’s mission and values to the team.
• Communicate with team members through regular meetings and hold one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, procedures, and safety requirements.
• Ensure the distribution center meets company standards for appearance, cleanliness, and functionality.
• Identify opportunities and drive continuous-improvement initiatives.
• Facilitate resolution of customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure proper safety equipment is used and maintain a safe working environment.
• Complete required training modules and certifications by their due dates.
• Communicate professionally with internal and external contacts and escalate concerns or issues to leadership.
• Follow company policies and standards for appearance, functionality, and brand representation.
• Execute team-member performance improvement plans, progressive discipline, and terminations when appropriate under company policy.
• Participate in monthly distribution-center meetings and communicate organizational and center wins, opportunities, questions, and concerns.
• Assist Loss Prevention with loss-prevention and safety audits.
• May provide safety and other training, including periodic retraining, to team members and contract employees.
• May monitor employee time records and review and approve paid time off and leave-of-absence requests in accordance with policy.
• May participate in interviewing and hiring potential distribution-center team members.
• May manage the distribution center in the absence of the distribution-center leader.
• May participate in coaching conversations and administer disciplinary actions.
• May lead or participate in shift-start stand-up meetings or team meetings.
• May take an active role in onboarding and training new distribution-center team members.
• Execute company initiatives and other activities requested by the supervisor.
• Maintain job knowledge by participating in educational opportunities.
• Contribute ideas to optimize or improve the team, department, and company, and accept ownership for assigned work.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on mattresses, sleep accessories, cell phones, electronics, travel, car and home loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED