Assistant Operations Manager

Pawsitive Dawg Walking & Pet Sitting•Waltham, MA

16h•Hybrid

About The Position

Pawsitive Dawg Walking and Pet Sitting is a force-free, fear-free pet care company serving Waltham, Massachusetts and nearby communities. Since 2012, the company has built its reputation on dependable service, exceptional pet care, and a genuine commitment to the wellbeing of pets, clients, and team members. This role will help strengthen day-to-day execution while supporting the company's continued growth. This is a strong next-step role for someone who can lead operations, coach people, and still stay connected to the real work in the field. The Operations Manager will oversee team leaders, coordinators, and specialists while also providing pet care visits, stepping into urgent coverage needs, and helping maintain service quality firsthand. For the right person, this is a career move into broader leadership, systems improvement, and team development within a growing pet care business.

Requirements

3+ years of leadership, supervisory, operations, hiring, training, or team development experience.
Prior hands-on experience in pet care, veterinary, shelter, daycare, grooming, or a related animal-focused environment.
The ability to oversee multiple people and priorities while staying calm, organized, and solutions-focused.
Strong communication skills and sound judgment with both staff and clients.
Confidence coaching others, reinforcing standards, and helping people grow.
Comfort using scheduling tools, mobile apps, Google Workspace, and documentation systems.
A valid driver's license, reliable transportation, current auto insurance, and the ability to travel locally.
Availability for weekends, some holidays, and occasional urgent coverage needs.
A genuine commitment to force-free, fear-free care and high professional standards.

Nice To Haves

Pet First Aid and CPR certification
Fear Free certification
Opportunity to pursue additional professional development and growth within the company

Responsibilities

Lead day-to-day field operations across the business, ensuring team leaders, coordinators, and specialists are aligned, accountable, and supported.
Oversee staffing, scheduling, service coverage, and workflow execution so visits are completed reliably, safely, and to company standards.
Provide direct in-the-field pet care visits, including dog walking, pet sitting, and other client services, while modeling force-free, fear-free handling and strong documentation practices.
Coach and develop team leaders and staff through regular feedback, problem-solving, and performance support.
Partner in hiring, onboarding, and training efforts to help bring in strong team members and set them up for success.
Improve systems, communication, and processes that make the operation more efficient, consistent, and sustainable as the company grows.