Assistant Operations Manager

Hero Practice Services•Baltimore, MD

2d•$43,888 - $56,130•Onsite

About The Position

Adventure Dental & Orthodontics in Baltimore, MD, is currently seeking an Assistant Operations Manager to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. This position will report to the Operations Manager.

Requirements

At least one year of demonstrated administrative experience
Availability to work weekends
Ability to multitask and complete tasks correctly and on time
Strong interpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor

Nice To Haves

Previous experience in a dental practice
Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, Word, and Excel

Responsibilities

Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
Schedule appointments for all patient services
Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
Improve processes, products, and services through modern and creative thinking
Create appropriate contracts and payment plans for private pay patients
Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
Prepare accurate patient insurance letters
Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children