Assistant Operations Manager
About The Position
At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members everything under one roof—from MMA-inspired training and robust cardio to specialized studio classes and state-of-the-art recovery. We are looking for an organized, high-energy, and leadership-minded Assistant Operations Manager to optimize club performance, drive revenue, and support an elite member experience. As the Assistant Operations Manager, you are a vital leader in maintaining club standards, operational flow, and member satisfaction. Working side-by-side with the Operations Manager and General Manager, you will oversee day-to-day club functions, manage frontline team members, and drive dues growth. You will instill teamwork across all departments to ensure our facility operates at peak efficiency every single day.
Requirements
- High school diploma or GED equivalent.
- Minimum of 6 months of customer service experience in a health club, retail, hospitality, or food service environment.
- Current CPR/AED certification (or willingness to complete).
- Ability to complete Kids Club Attendant training prior to working in the childcare area.
- Physical capability to stand for a full shift and occasionally lift/move up to 25 pounds.
Nice To Haves
- An outgoing, friendly, and positive personality with a strong commitment to premium customer service.
- Excellent attention to detail with the ability to multitask, manage multiple phone lines, and maintain accurate inventory and revenue logs.
- Strong interpersonal skills and professional telephone etiquette.
- A proactive, "can-do" approach to supporting team members and driving collaborative club success.
Responsibilities
- Supervise point-of-sales (POS) operations, maintain file organization, manage inventory control, and ensure administrative back-office efficiency.
- Drive club revenue goals across Dues, Retail, and the Juice Bar/Armbar.
- Manage membership billing collections and ensure the successful processing of daily banking deposits.
- Directly supervise, train, and enforce policies with front desk, kids club, and Armbar team members, keeping everyone aligned and in uniform.
- Monitor club appearance and equipment functionality.
- Coordinate janitorial services and execute hourly locker room checks to guarantee a pristine, orderly environment.
- Greet members warmly, resolve concerns or complaints with extreme professionalism, and oversee all front-desk transactions including new membership cards, guest registrations, and account updates.
Benefits
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- Free Membership Perks: Complimentary access to all our premier fitness facilities.
- Flexible Scheduling: Work hours tailored to fit club needs and personal availability.
- Gear Up: Free uniforms provided.
- Professional Growth: Paid training programs, structured development resources, and opportunities for corporate advancement.
- Comprehensive Benefits: Access to premium health, dental, and vision insurance, tuition assistance, performance-based bonuses, and wellness resources for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
