Assistant Operations Manager

DuraServ Corp•Cincinnati, OH

2d•Onsite

About The Position

DuraServ is seeking an Assistant Operations Manager with residential entry door experience to join their AE Door operation. This role focuses on coordinating daily schedules, supervising Service Coordinators, managing subcontractors, and overseeing warehouse operations. The ideal candidate will have industry knowledge, specifically in residential entry doors and windows, including job site assessment and pre-installation measurement accuracy. This position is a structured path to full branch operational ownership and leadership within a residential service department.

Requirements

High School diploma or equivalent required.
1+ years of experience in manufacturing, distribution, field service, or a related operational environment.
Demonstrated ability to supervise or coordinate people — you've assigned work, provided performance feedback, or managed subcontractors in a professional setting.
Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting.
Ability to meet physical demands: office, warehouse, and field environments with lifting up to 30 pounds regularly.
Residential entry door and window experienced — you've worked in entry door and window installation or service; you understand the product, the job site, and the margin for error.
Measurement-accurate — pre-installation measurement of entry doors and windows is a skill you've earned.
Operationally minded — you think in schedules, priorities, and outcomes.
A natural supervisor — you've led or coordinated people before.
Adaptable under pressure — when priorities shift mid-day, you adjust without losing control of the commitments already in motion.
Professionally ambitious — you see the AOM role as the path to OM, and you approach every day with the standard you want to be held to when you get there.

Nice To Haves

Previous experience within the residential entry door and window installation or service industry.
Proven history of job site assessment including accurate pre-installation measurement of entry doors and windows.
Background in scheduling, subcontractor management, or warehouse coordination in a residential service environment.
Associate or bachelor's degree.

Responsibilities

Coordinate, implement, and execute daily schedules and project plans to guarantee all customer commitments are delivered on time, within budget, and to company quality standards.
Conduct daily workload reviews and dynamically adjust manpower to handle shifting priorities without losing momentum on existing installations or service calls.
Oversee warehouse operations, including equipment staging, stock parts ordering, purchase order processing, and strict inventory control.
Provide direct daily supervision to Service Coordinators, assigning duties, evaluating performance, and delivering active coaching.
Manage and oversee subcontractors through rigorous job site reviews, workmanship evaluations, and prompt completion of final punch lists.
Reinforce and enforce all company policies, safety protocols, and operational procedures across the department.
Partner with the Operations Manager to drive service department expansion, managing administrative tasks and supporting the Technician Training Program.
Actively engage in cross-functional branch service operations to develop operational and leadership skills.