Assistant Operations Manager

DSE Hockey Centers LP • Richardson, TX

14d • Onsite

About The Position

The Assistant Operations Manager supports the Operations Manager with the facility’s day-to-day operations and maintenance. The role helps maintain ice rinks, courts, equipment, plumbing, and mechanical and electrical systems; coordinates with third-party contractors; supports compliance with company policies and applicable city and state requirements; and helps manage resources within budget. The position contributes to safe, clean, functional facility conditions and the successful operation of ice events, programs, and other facility activities. Remote work is not available.

The position may involve manager-on-duty responsibilities and working extended or irregular hours, including nights, weekends, and holidays. Work may take place indoors and outdoors and may involve inclement weather, noise, and fumes. Physical duties include standing, walking, sitting, handling tools and large objects, driving machinery, climbing, crouching, and frequently lifting or moving up to 50 pounds. The job description notes that other duties may be assigned as needed.

Requirements

• High school diploma or GED.
• At least five years of experience working in the operation and/or management of ice arena facilities or similar, with at least two years in a supervisory capacity preferred.
• Knowledge of day-to-day ice rink business, general building maintenance, and maintenance equipment.
• Working knowledge of electrical circuits, outlets, lighting, and lighting ballasts.
• Knowledge of internal combustion engines, hydraulic systems, and 12-volt vehicular systems.
• Knowledge of HVAC systems and the ability to adjust them to environmental needs.
• Knowledge of Occupational Health and Safety standards.
• Basic plumbing knowledge.
• Experience in ice maintenance and installation.
• Problem-solving and troubleshooting skills; ability to analyze situations and develop solutions.
• Strong organizational skills and ability to prioritize multiple tasks and manage time effectively.
• Interpersonal skills to motivate and lead a team.
• OSHA 10-Hour General Industry, Ammonia Safety, and Crowd Management certificates, or willingness to obtain them within six months of hiring.
• Experience driving forklifts, scissor lifts, and boom lifts.
• Knowledge of Microsoft Word, Excel, and Outlook.
• Ability to work extended and/or irregular hours, including nights, weekends, and holidays.
• Ability to perform physical duties including standing, walking, sitting, handling tools and large objects, driving machinery, reaching, balancing, stooping, kneeling, crouching, climbing, talking, and hearing for up to 8–14 hours a day.
• Ability to frequently lift and/or move up to 50 pounds.
• Vision abilities including close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• At least five years of experience in ice arena operations and/or management, or similar, including at least two years in a supervisory capacity.

Responsibilities

• Assist the Operations Manager and Regional Operations Manager with facility maintenance.
• Ensure operations equipment is properly maintained and functional.
• Maintain the building’s appearance to company standards.
• Assist with ice installation and ice removal.
• Supervise and complete preventive building maintenance, tasks, and projects.
• Identify and assign work orders to staff, follow up, and review completed work.
• Work with the Operations Manager to develop and implement goals, objectives, and work standards.
• Coordinate with third-party contractors on building and site maintenance.
• Assist the Operations Manager in streamlining work processes.
• Communicate mechanical repair needs to the Engineering department in a timely manner.
• Ensure facility readiness and smooth operation of events and programs.
• Help ensure projects stay within budget guidelines.
• Promote a safe environment for patrons and employees by following the Life Safety and Emergency Program.
• Perform manager-on-duty responsibilities as needed.
• Implement and follow facility regulations, policies, and procedures.
• Anticipate problems and recommend appropriate solutions.
• Provide clear, concise, and timely communication.

Benefits

• Medical, dental, and vision coverage with employer contributions.
• 401(k) plan with company match.
• Company-paid life insurance.
• Short-term and long-term disability insurance.
• Voluntary life insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED