Assistant Operations Manager

SP Plus • Romulus, MI

18d • Onsite

About The Position

The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring operations follow the location’s contractual guidelines. The role supports positive client relations, a professional business image, and programs that improve client and customer satisfaction. It also participates in developing property-level financial and operational goals.

The position assists the Facility Manager with location operations, including customer interactions, staff scheduling and supervision, hiring and training frontline employees, financial and administrative tasks, equipment maintenance, and general upkeep. It requires familiarity with the garage and nearby streets, landmarks, and freeways. The stated schedule is four 12-hour shifts, either 6 a.m.–6 p.m. or 6 p.m.–6 a.m., followed by three days off.

Requirements

• High school graduate.
• Valid state-issued driver's license with current address and an acceptable driving record.
• Clear oral communication, including listening, seeking clarification, and responding to questions.
• Clear written communication and ability to read and interpret written information.
• Strong customer orientation and a positive attitude; ability to respond to service requests courteously and professionally.
• Adaptability to changes, delays, and unexpected events in the work environment.
• Sound and accurate judgment.
• Ability to regularly stand and walk and use hands to handle cash and equipment; occasionally sit, climb or balance, and lift or move up to 25 pounds.
• Must be available to work the stated 12-hour shifts; additional shift or weekend availability may be required depending on location hiring needs.

Nice To Haves

• At least six months of parking experience is preferred.

Responsibilities

• Assist with day-to-day management of the assigned location and ensure parking operations follow contractual guidelines.
• Support client relations and participate in programs to improve client and customer satisfaction.
• Participate in developing property-level financial and operational goals.
• Assist with customer interaction and respond courteously to customer questions.
• Supervise completion of evening closing reports, process bank deposits, schedule staff, and supervise frontline employees.
• Prepare month-end reports, audit daily cashier shift reports, and monitor and check time cards.
• Assist with hiring and training frontline staff.
• Review damage claims, disburse petty cash, and assist with preparation of the annual budget.
• Assist with maintenance and repair of parking equipment and other general maintenance tasks as directed by the Facility Manager.
• Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and similar messes.
• Maintain thorough knowledge of the garage and of nearby major streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED