Assistant Operations Manager - Portland

All Service Moving•Portland, OR

About The Position

All Service Moving is hiring an Assistant Operations Manager in Portland to oversee moving operations and support residential and commercial services. The role coordinates jobs from planning through delivery, including crew assignments, transportation, scheduling, dispatch, and quality assurance. It also involves training and supervising field personnel, evaluating drivers, supporting hiring and performance management, reviewing operational paperwork, and inspecting job sites and storage facilities. The position calls for strong leadership, organization, regulatory and safety knowledge, operational problem-solving, customer service, and collaboration across departments. All Service Moving was founded in 2004 and has grown from a one-person operation into an independent moving company serving Oregon, Washington, California, and Arizona. Its services include residential and commercial moving, high-end relocation, warehousing, delivery, and FF&E installations. The company describes investment in team training as central to providing expert customer service.

Requirements

Strong leadership and supervisory experience, ideally in logistics, moving services, or operations support.
Excellent organizational skills and attention to detail.
Knowledge of compliance and safety standards, including FMCSA, state, and federal regulations.
Ability to improve operational efficiency by streamlining workflows, reducing costs, and optimizing productivity.
Sales and business acumen to support estimates, upselling, and revenue growth initiatives.
Strong problem-solving and decision-making skills, including the ability to remain composed under pressure.
Ability to collaborate across departments to improve communication and operational coordination.
Strong written and verbal communication, customer service, and interpersonal skills.
Multitasking and time-management abilities in a fast-paced environment.
At least 2 years of proven experience in operations management or a supervisory role; logistics, moving services, or operations support experience is preferred.
Valid driver’s license, clean driving record, and at least 2 years of proven U.S. driving history.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, Zoom, and Teams, and other office software.

Nice To Haves

Bachelor’s degree preferred; an associate degree in business administration, management, or a related field will also be considered.
Experience in logistics, moving services, or operations support.

Responsibilities

Oversee residential and commercial moves from planning through delivery, including crew assignments and transportation.
Monitor operational activities to support efficiency, accuracy, and customer satisfaction.
Train crews in moving techniques, safety procedures, equipment handling, and customer service.
Oversee driver qualification, testing, and ongoing evaluation for safety, compliance, and performance.
Lead and motivate movers, drivers, leads, warehouse workers, and foremen; set expectations and monitor performance.
Create and maintain field-staff schedules and coordinate daily dispatch operations.
Participate in interviewing and selecting candidates and support onboarding of new hires.
Review and approve bills of lading, job tickets, and related paperwork for accuracy and compliance.
Visit client locations for estimates, project evaluations, and quality assurance.
Inspect storage facilities for safety, organization, and compliance with operational standards.
Assist with annual performance evaluations, goal setting, and professional development planning.