Assistant Operations Manager

SP Plus • Aurora, CO

1d • Onsite

About The Position

The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring that operations follow the location’s contractual guidelines. The role supports good client relations, a professional business image, customer and client satisfaction, and the development of property-level financial and operational goals. The position also assists the Facility Manager with other duties as needed.

Requirements

• High school graduate.
• Must possess a valid state-issued driver’s license with current address and an acceptable driving record.
• Clear oral communication, including listening, seeking clarification, and responding to questions.
• Clear written communication and ability to read and interpret written information.
• Strong customer orientation and a positive attitude; able to respond to service requests courteously and professionally.
• Adaptability to workplace changes, delays, and unexpected events.
• Sound and accurate judgment.
• Ability to stand, walk, and use hands to handle cash and equipment regularly; occasionally sit and climb or balance; and occasionally lift or move up to 25 pounds.

Nice To Haves

• A minimum of six months of parking experience is preferred.

Responsibilities

• Assist in managing daily activities at assigned locations, including customer interaction, evening closing reports, bank deposits, staff scheduling, and supervision of frontline staff such as cashiers, valet attendants, and maintenance porters.
• Prepare month-end reports, audit daily cashier shift reports, monitor and check time cards, and assist with the annual budget.
• Hire and train frontline staff, review damage claims, and disburse petty cash.
• Courteously answer customer questions and support customer and client satisfaction programs.
• Assist with maintenance and repair of parking equipment and perform general maintenance tasks as directed by the Facility Manager.
• Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and similar messes.
• Maintain thorough knowledge of the garage, as well as nearby major streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

Benefits

• Medical, dental, and vision plans
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED