Assistant Operations Manager

Metropolis Technologies • Nashville, TN

14d • Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. It operates a parking network with more than 23,000 employees at over 4,000 locations across North America and Europe. The Assistant Operations Manager assists with day-to-day management of an assigned parking location, ensuring operations follow the location’s contractual guidelines, supporting good client relations, and maintaining a professional approach to the business. The role also contributes to customer satisfaction and the development of property-level financial and operational goals.

The position supports the Facility Manager in managing frontline staff and operational, financial, customer-service, and maintenance activities. The employee must communicate clearly, respond to customer requests courteously, adapt to changing circumstances, and exercise sound judgment. The role is based in Nashville, Tennessee. Shift availability requirements may vary by location and may include second or third shifts and weekends.

Requirements

• High school graduate.
• Valid state-issued driver’s license showing current address and an acceptable driving record.
• Ability to speak clearly, listen, seek clarification, and respond to questions.
• Ability to write clearly and informatively and read and interpret written information.
• Strong customer orientation and a positive attitude; ability to respond to service requests courteously and professionally.
• Ability to adapt to workplace changes, delays, and unexpected events.
• Sound and accurate judgment.
• Ability to perform the listed physical duties, including regularly standing, walking, and handling cash and equipment; occasionally sitting, climbing or balancing, and lifting or moving up to 25 pounds.
• Availability for shifts that may vary by location; where applicable, availability for second shift, third shift, and/or weekends.

Nice To Haves

• At least six months of parking experience is preferred.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property-level financial and operational goals.
• Assist with day-to-day activities at assigned locations, including customer interaction, evening closing reports, bank deposits, staff scheduling, frontline staff supervision, month-end reports, cashier shift audits, time-card monitoring, hiring and training, damage-claim review, petty-cash disbursement, and annual budget preparation.
• Courteously assist customers by answering their questions.
• Assist with parking equipment maintenance and repair and other general maintenance tasks as directed by the Facility Manager.
• Report known accidents, observed or suspected violations of company policy, safety hazards, and unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, and similar materials.
• Maintain thorough knowledge of garage areas and nearby streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED