Assistant Operations Manager

NXTPoint Logistics•Plant City, FL

12d

About The Position

The Assistant Operations Manager supports the Operations Manager in executing and overseeing the performance of operations at a specific location, including staffing, customer relations, performance, and overall operational direction. The role supports development of staff and Independent Contractors, enforcement of policies and procedures, budgeting, vendor and service-provider relationships, performance monitoring, process improvement, customer communication, and compliance with applicable legislation. The position also assists with Independent Contractor records, equipment files, licensing, quality control, and other operational needs. Work is primarily performed in a climate-controlled environment. The job involves sitting, walking, standing, typing and other repetitive hand movements, and prolonged periods of hearing and talking. Reasonable accommodation may be available to individuals with disabilities to perform essential functions.

Requirements

High school diploma, GED, or equivalent.
At least two years of experience in the transportation, logistics, or a related industry.
Valid state driver’s license.
Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other Microsoft Office products.
Ability to work in a team environment and demonstrate flexibility and patience.
Strong organization, communication, and problem-solving skills.
Ability to multitask and manage time effectively.
Ability to read, speak, and write English sufficiently to understand and give directions and complete paperwork accurately.
Ability to operate standard office equipment and perform data-entry and typing functions.

Nice To Haves

Four-year college degree in Business, Supply Chain Logistics, or a related field.
Experience working in a dispatch role.

Responsibilities

Develop an understanding of the business scope under DF Logistics and work toward obtaining and maintaining certifications in the core business spectrum.
Assist in recruiting and developing staff and Independent Contractors.
Ensure practices, policies, and procedures are enforced and consistently implemented.
Schedule and participate in negotiations with vendors, contractors, and service providers to secure appropriate value and service standards.
Assist in developing annualized equipment, vehicle, and staffing plans for budget establishment.
Learn and review P&L performance and ensure decisions and practices align with budgetary goals.
Review key performance measurements and identify and incorporate process improvement strategies.
Keep the Operations Manager informed about performance, personnel issues, business opportunities, and other relevant matters.
Conduct monthly meetings and training sessions to inform staff and Independent Contractors and improve performance.
Protect, maintain, and provide for the safety, security, and custody of company assets.
Monitor the performance of staff and Independent Contractors, adjust strategies or tactics as needed, and make recommendations to the Operations Manager.
Establish effective customer communication and relationships so performance goals are understood and achieved and new business opportunities are pursued.
Implement and enforce company policies, standards, and procedures, and promote the company mission statement.
Develop, recommend, and help manage the annual operating budget in collaboration with the Operations Manager.
Drive initiatives that contribute to long-term excellence.
Ensure compliance with local, federal, and state legislation relating to personnel, equipment, vehicles, and buildings.
Coordinate, resolve, and respond to issues affecting operational performance.
Monitor Quality Control Scores and address them with Independent Contractors.
Design and implement a Quality Control Scores Incentives Program with the Operations Manager.
Assist in organizing and maintaining Independent Contractor files and equipment files, and in maintaining required Independent Contractor licensing.
Assist in other operational areas as needed and perform other duties and tasks as assigned.