Assistant Property Manager | Pay: 50k + Quarterly Bonus, Renewal, and Sales Commissions

Village Green•West Des Moines, IA

2d•Onsite

About The Position

Village Green is hiring an Assistant Operations Manager for Element Valley West, a 252-unit garden-style apartment community in Des Moines, Iowa. The community was built in 1972 and includes classic and upgraded apartment homes. The position helps ensure efficient community operations and excellent service for residents and prospects. The property has operational and maintenance challenges, so the company seeks someone proactive, adaptable, resilient, hands-on, and able to prioritize competing needs while supporting resident experience and property performance. The role supports the Property Manager with resident account administration, leasing and marketing, reporting, resident relations, and general property operations. The employee may also step in to support Property Manager responsibilities when requested or during the manager’s absence. The listed pay is $50,000 plus quarterly bonuses, renewal commissions, and sales commissions. Village Green describes opportunities for professional development and career growth. Employment offers are contingent on required background checks; pre-employment drug testing is required, and the company participates in E-Verify.

Requirements

Experience with accounts receivable, collections, and resident ledger management.
Strong organizational and administrative skills.
Excellent customer service and communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Experience with property management software and basic computer skills.

Nice To Haves

1–3 years of multifamily property management experience preferred.

Responsibilities

Build and maintain positive relationships with residents, prospects, vendors, and team members.
Manage accounts receivable and resident ledgers, including payments, deposits, collections, concessions, adjustments, and delinquency follow-up.
Maintain accurate resident, lease, move-in/move-out, renewal, transfer, and application information in the property management system.
Coordinate lease renewals, resident notices, correspondence, and follow-up.
Inspect move-outs, assess applicable charges, and process security deposit refunds and reimbursements.
Prepare and reconcile month-end reports, collection reports, invoices, and other property documentation.
Support leasing and marketing, including assisting prospects, marketing vacant units, and helping with leasing activities as needed.
Assist with evictions, lease violations, and resident issues while following Fair Housing requirements and applicable policies.
Monitor property conditions and promptly communicate maintenance, safety, or liability concerns to management.
Plan and support resident events and community engagement activities.
Perform general office and administrative duties and provide operational support to the Property Manager.
Help monitor leasing performance, including closing ratios, phone conversions, and shopping reports.
Support Property Manager responsibilities when requested or during the Property Manager’s absence.