Assistant Operations Manager

Mattress Firm • Carrollton, TX

2d

About The Position

The Assistant Operations Manager contributes to Mattress Firm’s success by assisting with efficient day-to-day operations across multiple functions in an assigned distribution center, supervising distribution center team members, and helping meet financial objectives. The role ensures standardized operational processes are followed in accordance with safety policies and procedures, and that the distribution center provides high-quality service to internal and external customers. The position may also support onboarding new team members.

The role works in a warehouse environment and includes frequent sitting, standing, walking, talking, and hearing; use of hands and fingers; reaching; and occasional stooping, kneeling, crouching, or crawling. The position requires lifting or moving up to 100 pounds and sight to help ensure the safety of oneself and others. The stated shift is 12 PM–9:30 PM.

Requirements

• High school diploma or equivalent required.
• Legal authorization to work in the United States without sponsorship; proof of eligibility to work in the United States is required.
• Ability to build goodwill, positivity, and loyalty by being open and approachable with team members.
• Ability to motivate and empower individuals and groups to increase participation, commitment, and performance standards.
• Ability to build team spirit, encourage collaboration and suggestions, identify individual and team strengths, and develop creative solutions to problems.
• Ability to identify aspects and causes of problems and develop workable solutions.
• Ability to adapt to new situations and change strategies to meet different challenges.
• Skill in using tools, hardware, software, and equipment appropriately.
• Ability to collaborate with others to identify problems, provide advice, and develop agreeable solutions.
• Ability to evaluate the financial impact of business decisions on financial statements and long-term financial wellbeing.
• Knowledge of warehouse, logistics, or supply chain operations; warehouse standard operating procedures; basic retail operations; inventory control; safety policies and procedures; and financial analysis, reporting, and budgeting.
• Computer literacy with Microsoft Outlook, Excel, and PowerPoint.
• Ability to meet the physical demands of the warehouse role, including lifting or moving up to 100 pounds and the listed postural and movement activities.

Nice To Haves

• Bachelor’s degree preferred.
• Two or more years of related experience preferred.

Responsibilities

• Assist in the efficient day-to-day operations of the distribution center.
• Contribute to meeting distribution center financial objectives compared to budget.
• Foster trust, open two-way communication, and cohesive teamwork; communicate the organization’s mission, values, and strategic vision to the team.
• Communicate with team members through regular meetings and hold one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, and procedures, and maintain company standards for distribution center appearance, cleanliness, and functionality.
• Identify opportunities and drive continuous improvement initiatives.
• Facilitate resolution of customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure proper safety equipment is used and safety policies and procedures are followed.
• Complete required training modules and certifications by their due dates.
• Communicate professionally with internal and external contacts and raise concerns or issues to leadership.
• Follow company policies and standards for appearance, functionality, and brand representation.
• Execute performance improvement plans, progressive discipline, and terminations when appropriate and in accordance with company policy.
• Participate in monthly distribution center meetings and communicate wins, opportunities, questions, and concerns.
• Assist Loss Prevention with loss prevention and safety audits.
• May provide safety and other training, including periodic retraining, to distribution center team members and contract employees.
• May monitor employee time records and review and approve paid time off and leave-of-absence requests in accordance with policy.
• May participate in interviewing and hiring distribution center team members.
• May manage the distribution center in the absence of the distribution center leader.
• May participate in coaching conversations and administer disciplinary actions.
• May lead or participate in shift-start stand-up meetings or team meetings.
• May take an active role in onboarding and training new distribution center team members.
• Execute company initiatives and other activities requested by the supervisor.
• Maintain job knowledge by participating in educational opportunities.
• Contribute ideas to optimize or improve the team, department, and company, and take ownership of requests that add value to the organization.

Benefits

• Career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• On-demand pay.
• Base pay or uncapped commission.
• Employee discounts on mattresses and sleep accessories, cell phones and electronics, travel, and car and home loans.
• Potential additional bonus opportunities for eligible leadership and individual contributor roles, awarded at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED