Assistant Operations Manager

Metropolis Technologies•New York, NY

12d•$22 - $24•Onsite

About The Position

The Assistant Operations Manager assists with the day-to-day management of an assigned parking location, ensuring operations comply with the location’s contractual guidelines, supporting positive client relations, and maintaining a professional approach. The role supports efforts to improve client and customer satisfaction and helps develop property-level financial and operational goals. The position assists the Facility Manager with operational, staff, financial, customer-service, equipment-maintenance, and general facility duties. It also requires knowledge of the garage and nearby streets, landmarks, and freeways. Shift requirements vary by location; availability for second or third shifts and/or weekends may be required when applicable.

Requirements

High school graduate.
Valid state-issued driver’s license with current address and an acceptable driving record.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Clear and informative writing and ability to read and interpret written information.
Strong customer orientation and positive attitude; ability to respond to service requests courteously and professionally.
Ability to adapt to changes, delays, and unexpected events in the work environment.
Sound and accurate judgment.
Ability to regularly stand and walk and use hands to handle cash and equipment; occasionally sit and climb or balance; and occasionally lift and/or move up to 25 pounds.

Nice To Haves

At least six months of parking experience is preferred.
Availability for second shift, third shift, and/or weekends may be required depending on the location’s hiring needs.

Responsibilities

Participate in programs to improve client and customer satisfaction.
Engage in developing property-level financial and operational goals.
Assist with day-to-day operations, including customer interactions, evening closing reports, bank deposits, staff scheduling and supervision, month-end reports, cashier shift audits, time-card monitoring, hiring and training frontline staff, damage-claim reviews, petty cash disbursement, and annual budget preparation.
Courteously answer customer questions.
Assist with parking equipment maintenance and repairs, as well as general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, oil spills, and similar materials.
Maintain thorough knowledge of the garage and of nearby major streets, landmarks, and freeways.
Assist the Facility Manager with other duties as needed.