Assistant Operations Manager, Warehouse & Distribution

LIFELONG HEALTH FOR ALL • Seattle, WA

7d • Onsite

About The Position

The Assistant Operations Manager, Warehouse & Distribution plays a critical leadership role within the organization, overseeing Chicken Soup Brigade warehouse and distribution operations. This position leads a team responsible for procurement, inventory control, food safety, quality assurance, logistics, and delivery coordination. The ideal candidate is a collaborative, hands-on leader who is passionate about advancing Lifelong’s mission. This role requires strong operational oversight, team leadership, and cross-functional collaboration, as well as responsibility for compliance, reporting, and partner engagement. This regular, full-time, non-exempt, non-union role is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30 AM – 5 PM Monday - Friday.

Requirements

• Bachelor’s degree, or combination of related education and work experience.
• 3 years working in a Warehouse & Distribution environment.
• Proven experience leading in environments with culturally diverse populations.
• Current Food Safety Manager accreditation or ability to become certified within 90 days of hire.
• Demonstrated ability to supervise, train and coordinate volunteers and staff.
• Able to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
• Experience with project planning, implementation, and evaluation.
• Demonstrated ability to work effectively under stressful conditions.
• Ability to lift up to 50 lbs. and walk up one flight of stairs.
• Valid Washington State Driver’s License and a good driving record.

Nice To Haves

• Experience working in a high-volume production environment is preferred.
• Experience driving and/or maintaining large vehicles including cargo vans and box trucks is a plus.
• Familiarity with individuals who experience health disparities, including complex chronic health conditions, behavioral health barriers, chemical dependency, poverty, and stigma-induced isolation a plus.
• Comfort in working with individuals along the entire continuum of diversity, including but not limited to varying abilities, race, class, gender identity, and sexual orientation.

Responsibilities

• Participate in leadership development initiatives and promote Lifelong’s mission, vision, and values.
• Champion diversity, equity, and inclusion by modeling inclusive behaviors and addressing bias proactively.
• Actively engage in team meetings, training, and organizational events.
• Represent Lifelong in national and local coalitions including the national Food Is Medicine Coalition (FIMC) workgroups, and the Seattle food Committee.
• In the event of an emergency, serve as a contact for programmatic issues during off-hours.
• Supervise hourly staff and volunteers, including hiring, onboarding, development, and retention in partnership with Human Resources.
• Workforce planning to meet operational demands.
• Schedule employees’ shifts and manage time off requests.
• Provide coaching, performance management, and annual evaluations.
• Create and implement operational guidelines for the Warehouse & Distribution, including hiring, training, and managing new employees.
• Foster a positive, inclusive team culture that promotes accountability, engagement, and collaboration.
• Ensure adherence to policies and procedures, address conflicts, and resolve client concerns in a timely manner.
• Oversee weekly distribution of meals, groceries and other services to clients.
• Work with client services to ensure all routes are delivered in a timely manner.
• Oversee route management with care to number of clients/routes, days of service, geography, holidays, and weather.
• Assess routes for efficiency, food safety, timeliness, and client needs.
• Monitor expenses on a weekly and monthly basis to ensure costs are within budget.
• Establish and nurture vendor relationships to ensure proper products are delivered to meet our nutritional standards, contract requirements, and client needs.
• Partner with nutrition team to ensure groceries meet nutritional standards.
• Ensure contract compliance for the groceries, distribution, and meal related contracts.
• Oversees Warehouse safety, cleanliness, and organization.
• Serves as the lead facilities liaison for operations ensuring that needs are properly prioritized and addressed regarding clients, staff safety, and programmatic objectives.
• Review client complaints, create remediation plans, and make improvements as necessary to increase client satisfaction.
• Oversee storage and processing of all food products in accordance with health and safety guidelines.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Create, maintain, and oversee temperature logs for warehouse freezers and refrigerators.
• Partner with Lifelong Facilities department and Lifelong Safety Committee to ensure safety of Food and Nutrition operations.
• Comply with federal, state, and local regulations to ensure the wellbeing of staff, volunteers, and clients.
• Ensure employees and volunteers have adequate training in food handling procedures and that all food safety requirements are adhered to.

Benefits

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree