Assistant Operations Manager (Service)

Krauth Electric•Louisville, KY

11d•Onsite

About The Position

Exciting Opportunity for an energetic individual interested in being at the heart of operations for a dynamic electromechanical service organization. Krauth Electric Company has been the premier provider of industrial equipment repair since 1911. This small family owned business is looking for a highly organized individual to be at the heart of operations processes. Qualified person will collaborate with management personnel in an effort to properly direct and influence technicians and the work they perform. Qualified person will coordinate all customer service-related activities pertaining to service jobs, ordering inventory, and maintaining work flow. He/she will coordinate with other departments to provide all appropriate documentation. The Assistant Operations Manager supports the day-to-day execution of repair and service operations by coordinating workflow, maintaining job documentation, supporting customer communications, and assisting with scheduling and material availability. The position works closely with the Operations Manager, technicians, purchasing, accounting, and customers to ensure jobs move efficiently through the repair process. The Assistant Operations Manager is responsible for executing established processes, maintaining operational records, identifying issues requiring management attention and providing operational support.

Requirements

Bachelor's Degree or 3-5 years equivalent industrial work experience.
Excellent attention to detail in a highly technical environment.
Enjoy and be good with all customer communication.

Nice To Haves

Engineering background is a plus.
Associate Degree preferred, but will consider comparable work experience.
Associates Degree, Engineering/Technology/Technician

Responsibilities

Coordinate all customer service-related activities pertaining to service jobs, ordering inventory, and maintaining work flow.
Coordinate with other departments to provide all appropriate documentation.
Support the day-to-day execution of repair and service operations by coordinating workflow, maintaining job documentation, supporting customer communications, and assisting with scheduling and material availability.
Ensure jobs move efficiently through the repair process.
Execute established processes.
Maintain operational records.
Identify issues requiring management attention.
Provide operational support.