Assistant Operations Manager - Food and Nutrition Services

TriHealth•Oxford, OH

10d•Onsite

About The Position

This role is for a Food & Nutrition Services leader who enjoys developing teams and creating exceptional service experiences. The Assistant Operations Manager will lead daily operations, support and develop staff, and partner with hospital leaders to ensure high-quality dining and nutrition services for patients, visitors, and team members at McCullough-Hyde Memorial Hospital.

Requirements

High School Diploma or GED or GED Equivalent (relevant experience or 1 year in prior TriHealth Nutrition role is acceptable in lieu of minimum education) (Required)
At least three years of supervisory experience in Food and Nutrition or service-related field with high customer/client contact required
Demonstrated progressive growth in the field of health care Food and Nutrition or Hospitality Management preferred
Ability to communicate effectively in written format and oral presentations
Ability to multi-task and establish priorities
Ability to maintain organization in a changing and stressful environment
Exhibit initiative, responsibility, flexibility, and leadership
Possess a thorough knowledge of contract administration and office procedures
Willingness to work on a regular basis including weekend and holiday rotation
Bending - Consistently
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Occasionally
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting Pulling - Frequently
Pushing - Frequently
Reaching - Frequently
Reading - Consistently
Sitting - Rarely
Standing - Frequently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking – Frequently

Nice To Haves

2 - 3 years experience Management (Preferred)
Four year college degree, military experience, or equivalent work experience required

Responsibilities

Establishes and annually reviews standards and work procedures for all Dietary staff
Plans work and staffing schedules and areas of work to ensure adequate services are rendered
Assists in the hiring process; interview, hiring and training of new associates. Orients, develops, and supervises all supervisory of FANS staff. Staff education and training.
Conducts regular inspections and makes recommendations to the facility
Monthly reporting of goals, accomplishments, and future plans. Communication with staff, administration, and other departments.
Direct Report FTEs = 60-99 Indirect Report FTEs = 60-99
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.