Assistant Operations Manager, Bike Fleet

Motivate•Brooklyn, NY

7d•Onsite

About The Position

Motivate is seeking a qualified Assistant Operations Manager to oversee bike repair and maintenance operations and activities for New York’s growing bikeshare system. In this role, you will empower employees with resources needed to conduct their duties, work in partnership with all team members to identify and ensure operational improvements are implemented, and otherwise ensure safety and performance standards are met or exceeded. The assistant operations manager will be responsible for daily oversight, including tracking attendance, productivity, and quality control processes for all bike maintenance. The starting work schedule for this position covers the evening shift from 2:00 pm - 12:00 am, Friday - Monday. Please note that schedules may be subject to change based on business need.

Requirements

Prior experience with warehouse and/or repair operations
Previous inventory management experience
Previous supervisory experience for an hourly operations team, overseeing employees in a union environment and engaging for productivity and success
Technology proficient in Microsoft Office Suite and can quickly learn new software
Excellent written and verbal communication skills with a wide range of audiences
Self-starter, thrive in a fast paced, quickly changing environment with strong organizational, analytical, and problem-solving skills

Nice To Haves

Knowledge of bikeshare and/or fleet management preferred

Responsibilities

Develop scheduling and conduct daily management of bike technicians
Full employee life-cycle hourly union workforce people management
Oversee routing of the field teams to complete field-based bike repairs and inspections
Ensure that safety-related and quality control processes are in place and followed
Conduct metrics tracking, analyze results, and generate output reports