Assistant Office Manager

Eye Care Partners • Ann Arbor, MI

1d

About The Position

The Assistant Office Manager is an engaged leader with strong business acumen who helps develop a patient-focused, goal-oriented team. The role supports the Office Manager and assists with the day-to-day operation of an eye care office, helping deliver the Total Patient Experience and maintain positive relationships with the doctors associated with the location. The Assistant Office Manager guides and coaches team members, communicates changes constructively, and handles team member and patient questions when the Office Manager is absent.

Requirements

• High school diploma or GED.
• At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
• Favorable background check result as required by the state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to walk, sit, and stand; bend, stoop, and reach; and lift, carry, push, and pull items up to 25 pounds.
• Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

• Previous medical office experience.
• Previous leadership experience.
• ABO and NCLE certifications.

Responsibilities

• Effectively execute the Total Patient Experience (TPE).
• Develop and maintain a good working relationship with the doctor or doctors associated with the office location.
• Enforce corporate policies and procedures.
• Motivate team members by maintaining a positive approach and communicating changes or news supportively and constructively.
• Assist with day-to-day office operations, including monitoring and supporting office flow, supply inventory, and team member training.
• Guide and support the office team through coaching as directed by the Office Manager.
• Handle team member and patient questions in the Office Manager's absence.

Benefits

• Medical, vision, dental, and life insurance.
• 401(k) with employer matching.
• Paid time off and paid holidays.
• Paid maternity leave.
• Eyecare certification reimbursement.
• Competitive base pay.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED