Assistant Membership Golf Pro - Full Time

Trump Miami Resort Management LLC• Doral, FL, US, FL

9d•Onsite

About The Position

As an Assistant Golf Professional, you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn. This position would ensure that each golf guest is fully aware of the golf sequence of service and provide any number of services to assist them along in the process.

Requirements

High School diploma or equivalent.
Previous experience working in a golf environment.
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.
Associates will be trained in the proper use and care of any assigned PPE.
It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Walking - Frequent
Crouching/Bending/Stooping - Frequent
Reaching - Frequent
Near Vision - Constant
Far Vision - Constant
Hearing - Constant
Talking - Constant
Lifting/Carrying (up to 50 lbs) - Frequent

Nice To Haves

Demonstrate working knowledge of the service standards.

Responsibilities

Display a professional appearance and attitude, and remain courteous to guests at all times.
Perform efficiently and effectively the opening and closing golf shop procedures daily to ensure a well maintained and professional golf shop operation.
Provide a warm welcome to golf members and guests who are entering the golf shop and immediately inquire as to how we can offer assistance or support.
A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions.
Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort’s history, activities, and offerings.
Provide Golfer registration service at the golf shop check in counter by confirming their reservation, course, and time.
Follow appropriate accounting LSOP’s with cash handling, bank contracts, Credit Card information, customer information.
Educate golf members and guests about the Doral history, course information, amenities that are offered, and when asked provide golf professional support regarding the game and our industry.
Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps.
Coordinate with the Golf Services team the guest’s golf bag location and set up to expedite the process.
Provide directions to the first tee, driving range, putting greens, Jim Mclean School, Spa, restaurants, meeting rooms.
Manage the EZ Links tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience.
Partner with the starter from each golf course to update daily any day of tee time additions, changes, or cancellations.
Maintain cleanliness of the inside and surrounding golf shop area to include perimeter golf shop patio area, World Golf Championship Globe, ceiling tiles, windows, mirrors, shoe cleaner next to champions grill entrance, golf shop counter, and designated floor space.
Contact necessary departments via radio or Nextel with any guest concerns or challenges to ensure immediate guest recovery and problem resolution.
Organize the Daily Leader on Duty report to summarize any guest challenges or operational follow ups from the day. Report out at the close of business each day to AYS department and golf.
Execute the golf course upgrade program that provides guests with an opportunity to upgrade to a better golf course if available.
Professionally wear and promote the uniform program to guests.
Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience.
Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times.
Provide merchandising support, inventory management, count and fill organization to the golf shop buyer.
Provide retail sales support to guests and retail sale team members to maximize the golf shop retail sales volume.
Provide locker room service support to golf guests and coordinate any spike replacements, shoe polish/shine, locker check outs or luggage storage needs.