Golf Shop Assistant Full Time

JDM GOLF LLC•Phoenix, AZ

5d•Onsite

About The Position

Under general supervision, the inside Golf Shop Assistant is responsible for providing outstanding customer service to golfing and non-golfing guests within the Golf Shop environment. This position assists with guest check-in, retail sales, tee time reservations, and general golf operations while helping maintain a professional, organized, and welcoming Golf Shop atmosphere. The role may also assist with various operational tasks and projects supporting the golf club, including tournaments, merchandising, guest services, special events, and other day-to-day golf operations as assigned.

Requirements

Attending or graduating from High school / GED.
Minimum one (1) year of retail experience, preferably in a golf environment.
Previous experience in a customer-service-related position.
Basic knowledge of golf operations, terminology, and etiquette preferred.
Ability to problem solve and remain calm under pressure.
Strong communication skills with guests and fellow team-mates in a professional, friendly manner.
Possess an outgoing personality with a desire to positively represent the golf course.
Ability to multitask and prioritize responsibilities effectively.
Strong attention to detail and organizational skills.
Ability to handle cash and process transactions accurately.
Dependable, punctual, and team-oriented.
Understand and follow oral and written instructions.
Ability to be flexible and adapt to changing needs.
Ability to use Radio.
Ability to use employee self-service on company’s human resources/payroll database.
Ability to use Point-of-Sale system, email systems, and any other applicable operational systems.
Valid State Driver’s License
Ability to work schedule required to fulfill duties of position.
At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
Must seek approval from supervisor before incurring overtime.
Schedule flexibility which may include weekends and holidays.
Busy Season (Full-Time): You are expected to be available to work up to or near 40 hours per week, including covering shifts and working overtime as needed.
Non-Peak Season (Full-Time): A minimum of 30 hours per workweek is required. You may be scheduled for additional hours if business needs require it.
Ability to stand and walk for extended periods of time throughout the shift.
Ability to frequently use hands and wrists for operating a computer, Point of Sale (POS) system, telephone, and handling merchandise.
Ability to bend, reach, stoop, kneel, and lift merchandise or supplies.
Ability to occasionally lift and carry up to 25 pounds.
Ability to communicate effectively with guests, members, management, and co-workers, in person and by telephone or radio.
Ability to maintain visual attention to detail for transactions, inventory, displays, and guest interactions.
Regularly required to talk and actively listen.
Work around people.
Must use hand to finger, handle or feel objects, tools or controls; and reach with hands and arms.

Nice To Haves

Basic knowledge of golf operations, terminology, and etiquette

Responsibilities

Welcome and assist golfing and non-golfing guests in a professional and friendly manner.
Check in guests for scheduled golf tee times and assist with daily golf operations.
Answer guest questions regarding the golf course, resort amenities, merchandise, services, and general property information.
Provide a high level of customer service to help create a positive guest experience.
Work collaboratively with other areas within the golf club to support the club operations.
Answer telephones promptly and professionally while assisting with guest inquiries and tee time reservations.
Reserve, modify, and manage tee times using the golf reservation system.
Assist guests with golf-related questions, scheduling, and operational information.
Ensure proper approval has been obtained for Employee Golf.
Respond to all direct golf shop group emails during your shift.
Assist guests with merchandise selection and Golf Shop purchases.
Operate the Point of Sale (POS) system to process retail sales, tee times, and other transactions accurately.
Assist with cash handling and daily transaction procedures in accordance with company policies.
Maintain knowledge of Golf Shop merchandise, promotions, and retail offerings.
May assist with stocking merchandise, organizing displays, and maintaining the cleanliness and appearance of the Golf Shop sales floor.
Remain attentive to retail activity within the Golf Shop and promptly report suspected shoplifting, theft, suspicious activity, or other security concerns to management according to company procedures.
May assist in completing accident and incident reports for golfers and visitors within the golf shop.
May be requested to contact emergency contacts.
Support other departments with their duties when requested or assigned.
Attend meetings and trainings, as scheduled.
Conform with all safety standards and use of all appropriate safety equipment.
Performs all other duties, as assigned.