Assistant Golf Professional - Full Time

JDM GOLF LLC•Litchfield Park, AZ

5d•Onsite

About The Position

In partnership with the Golf Club’s Management, this position supports inside and outside golf operations including merchandising, tournaments, check-in, club-fitting, cart and club rentals, daily play, etc. The individual provides exceptional service to members and guests. This role assists with the coordination of golf events, ensures the smooth operation of the golf course, and delivers a high-quality golf experience.

Requirements

High school / GED.
Previous experience in golf operations (inside and outside services) required.
Ability to build rapport with team members and guests, fostering a positive environment with a sense of urgency.
Strong verbal communication skills with the ability to relay information clearly to team members and guests.
Ability to work effectively as a team.
Active participation in completion of tasks.
Has a strong focus on providing excellent service, ensuring guest satisfaction.
Ability to quickly address and resolve guest issues.
Basic knowledge of golf including etiquette, golf club's course layout and services offered.
Ability to use employee self-service on company’s human resources/payroll database.
Ability to use Point-of-Sale system, email systems, and any other applicable operational systems.
Valid State Driver’s License.
Ability to work schedule required to fulfill duties of position.
At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.
Must seek approval from supervisor before incurring overtime.
Schedule flexibility which may include weekends and holidays.
Full-Time Position: Busy Season: You are expected to be available to work up to or near 40 hours per week, including covering shifts and working overtime as needed.
Non-Peak Season: A minimum of 30 hours per workweek is required.
You may be scheduled for additional hours if business needs require it.
You are expected to work the schedule assigned, which may include weekends and holidays, in alignment with business needs.
You are expected to be reliable and dependable, meeting attendance requirements including requesting time off in advance.
Any changes to your full-time availability may impact your employment classification. A reduction in availability may result in a change.

Nice To Haves

PGA Associate or Member status preferred but not required.
Prior teaching experience desired.
PGA Associate or Member status preferred but not required.

Responsibilities

Acts as a point of contact for guests and members, ensuring their needs are being met and resolving any issues that arise.
Informs golf management of issues.
Assists golf management with tee times, advanced bookings, instructional lessons, answering telephones, ring sale transactions in POS, etc.
Answers telephones promptly and professionally while assisting with guest inquiries and tee time reservations.
Reserves, modifies, and manages tee times using the golf reservation system.
Assists guests with golf-related questions, scheduling, and operational information.
Ensures proper approval has been obtained for Employee Golf.
Responds to all direct and golf shop group emails during your shift.
Assists in coordinating and facilitating golf events to create a positive guest experience.
May assist with coordinating tasks with local hotel.
Reaches out for upcoming golf package guests to ensure accurate tee time reservations.
Oversees golf package resort rate cards and audits the golf package billing, including gratuities.
Maintains operational checklists and reports and assists with scheduling.
Coordinates with the Grounds Department to ensure the course is in optimal and safe condition for play.
Ensures that lost equipment is tracked and inventoried appropriately.
Remains attentive to retail activity within the Golf Shop and promptly reports suspected shoplifting, theft, suspicious activity, or other security concerns to management according to company procedures.
May assist in completing accident and incident reports for golfers and visitors within the golf shop.
May be requested to contact emergency contacts.
Supports other departments with their duties when requested or assigned.
Attends meetings and trainings, as scheduled.
Conforms with all safety standards and uses of all appropriate safety equipment.
Performs all other duties, as assigned.