Assistant Medical Director - Emergency Medicine

MedAmerica•Valhalla, NY

8d•$275,000 - $900,000•Onsite

About The Position

The Assistant Medical Director for Emergency Medicine at Westchester Medical Center in Valhalla, New York, oversees quality and safety initiatives, supports service excellence and patient experience, coordinates multidisciplinary operational work, and contributes to practice financial performance. The role collaborates with hospital personnel and Vituity central operations, leads and participates in multidisciplinary meetings, and helps implement process improvements and clinical pathways. It also supports provider development through training, mentoring, and coaching, and coordinates patient transitions and relationships with inpatient and outpatient resources. The practice is at a 650-bed Level I Trauma Center, STEMI Receiving Center, and Comprehensive Stroke Center, with a 43-bed Emergency Department, all subspecialties available for backup, and annual ED volume of 33,000 patients (approximately 100 per day).

Requirements

M.D. or D.O. degree from an accredited medical school and completion of residency through an accredited residency program.
Maintain membership and privileges on the hospital medical staff and comply with the medical staff bylaws, rules, regulations, policies, and procedures.
Physician Partnership status.
Meeting facilitation skills.
Excellent communication skills.
Change-management and process-improvement skills.
Project-management skills.
Relationship-building skills.
Technology skills.

Nice To Haves

Superior clinical skills and ability to serve as a role model by setting high standards.
Administrative experience and aptitude.
Interest in interpreting complex financial data and understanding finance and accounting as they relate to practice management.
Strong interpersonal and leadership skills, including the ability to motivate physicians and non-physicians, manage multiple assignments, work successfully with diverse people and locations, maintain good working relationships, support the team, and establish effective relationships quickly with clients and non-clients.
Excellent verbal and written communication skills.
Excellent relationship-building and process-improvement skills.

Responsibilities

Oversee quality and safety initiatives.
Collaborate with hospital quality personnel to ensure compliance with relevant regulatory standards.
Develop and implement projects to improve service excellence and patient experience.
Compare patient feedback survey results with Vituity state and regional averages and national benchmarks.
Respond to written and verbal patient complaints promptly using service-recovery techniques.
Track and trend patient complaints, involving the QI director when appropriate for concerning cases.
Train and mentor providers in patient experience techniques.
Coordinate with hospital patient-experience personnel and key leaders in central operations.
Participate in and lead multidisciplinary meetings involving nursing, providers, and ancillary services.
Initiate process improvement and engage hospital project-management resources to implement change.
Coordinate workflows with nursing leadership, case managers, social workers, and hospital ancillary services.
Coach underperformers and share best practices.
Participate in the hospital-wide throughput committee.
Create and champion clinical pathways.
Develop relationships with inpatient resources, case managers, hospitalists, and palliative care.
Develop relationships with outpatient resources, including skilled nursing facilities, sobering centers, urgent care centers, primary care physicians, and mental health crisis centers.
Establish and actively manage an inventory of resources to assist patients with post-ED and post-inpatient transitions; ensure best practices for handoffs.
Monitor site financial performance and identify and create opportunities for growth and revenue.
Develop expertise in the yearly budget, financial performance measures and monitoring systems, and billing and reimbursement issues and systems.
Improve patient census and billing practice statistics to optimize reimbursement.
Maintain awareness of and interact with payers, including significant IPAs, Medical Groups, Foundations, and ACOs associated with the hospital or health system.