Assistant Manager

Belk•Wesley Chapel, FL

13d

About The Position

The Assistant Manager drives store sales and profitability by leading leaders and associates to deliver excellent customer service, achieve sales and key metric goals, and maintain operational excellence. The role develops associates in effective selling, inbound and outbound deliveries, inventory management, and maintaining an attractive store environment. Working collaboratively with other store leaders, the Assistant Manager helps optimize team performance and create memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility. The Assistant Manager leads store teams across customer-facing and back-of-house operations, develops and coaches associates, supports staffing and onboarding, and oversees shortage control, inventory accuracy, asset protection, safety, and security. The role requires a flexible schedule based on business needs, including nights, weekends, and holidays, and regular movement throughout the store.

Requirements

At least 3 years of retail leadership experience.
Dedication to customer experience excellence.
Ability to apply analytics, experience, and judgment to make timely, effective business, people, and profitability decisions.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed work style and ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 50 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Motivate the team to deliver positive customer experiences and drive sales through relationship-building, personalized service, product recommendations, and a visually appealing sales floor.
Lead back-of-house operations, including receiving and processing deliveries, preparing products for the sales floor, processing damages, completing outbound shipments, and supporting store fulfillment.
Coordinate the organization and maintenance of equipment, devices, communication boards, supplies, signage, fixtures, and other tools.
Direct and support front-of-house operations, including product placement, floor sets, replenishment, facilities maintenance, pricing, promotional sets, audits, and customer service.
Participate in weekly leadership workload planning meetings and ensure tasks are prepared, planned, scheduled, and aligned with company priorities and processes.
Use company systems, planning tools, and reports to assess forecasted receipts and labor needs, and align associate schedules with business needs and traffic plans.
Build team knowledge across selling, merchandising, operations, and omni processes and procedures; model excellence, teamwork, and results-oriented behaviors.
Set and communicate team priorities and expectations; review associate performance, coach associates, and provide ongoing teaching and development.
Promote retention and engagement by recognizing contributions, celebrating achievements, and fostering a positive, inclusive store culture.
Support timely recruitment and interviewing, facilitate career development conversations, build a ready-now talent bench, and oversee structured associate onboarding.
Manage shortage control and inventory accuracy, ensuring compliance with asset protection, product protection, safety, and security standards.