Assistant Manager

JCrew • Rockaway, NJ

1d

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide timely feedback and coaching to the sales team to maximize performance, and collaborate with other leaders to adapt strategies for business success and provide operational support.

You support the Store Director and Associate Store Manager in achieving business results, take ownership of an assigned division of responsibility, and help ensure store operations, systems, and technology are managed accountably. You also support recruiting, training, and development as needed, foster a collaborative environment, and help the team exceed goals while delivering excellent customer service. The role includes leading product fit sessions, developing community engagement ideas and events, and stepping into different sales-floor roles when needed.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when carrying out tasks.
• Show initiative and problem-solving skills while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in driving business results and maximizing profitability.
• Own an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and associate development as needed.
• Partner with store leaders to create a collaborative working environment.
• Keep the team on track to exceed goals and deliver best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Work in a variety of sales-floor roles as needed.
• Provide feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• Competitive paid time off plan, including paid holidays (full-time).
• Dental, vision, and life insurance (full-time).

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed