Assistant Manager: Ski & Ride School - Private Lessons

Vail Resorts•Kirkwood, MO

10d

About The Position

The Private Lesson Assistant Manager is responsible for reservations, sales, and fulfillment for Kirkwood’s Private Ski & Board School. This role works closely with a small, close-knit team and has substantial guest interaction as a representative of the Adventure, Guiding, and Learning Center. The position calls for a positive, outgoing, disciplined, guest-service-oriented person with strong computer proficiency, a passion for the outdoors, and pride in their work. This is a winter seasonal, full-time position for the 2026/2027 season. The stated pay range is $27.00–$32.14 per hour. Housing is not available.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft applications and/or point-of-sale software.
Fluent and effective English communication skills.
Typing skills, with an emphasis on data collection.
Ability to answer questions and speak knowledgeably about resort products.
Fun, outgoing personality.
Take timeliness and deliverable tasks seriously.
Cash-handling experience.
Ability to quickly build rapport with high-end clientele.
Ability to stay calm in busy and stressful situations.
At least 18 years of age, or 16 years of age with a work permit.

Nice To Haves

Prior experience with resort point-of-sale software.
Experience with or conversational ability in a foreign language.
Previous guest-service experience.
College degree.
Enthusiasm for the outdoors.

Responsibilities

Accurately and efficiently process lift access products and private lessons, collecting the guest information needed to complete transactions.
Learn and explain product types, adapt to changing pricing and offerings, and recommend products that meet guest needs and business objectives.
Coordinate with Children, Adult, and EK Assistant Managers and Leads to schedule and assign instructors to private lessons, prioritizing guest needs.
Assist guests with other aspects of their visit, including transportation, lodging, food and beverage, and entertainment recommendations.
Help plan and implement the Kirkwood Ski & Ride School training program, working with leadership, trainers, and staff on new-hire training, certifications, and continuing education.
Handle private lesson scheduling and payroll, and manage expectations for instructor performance and customer experience.
Lead the Private Lesson Instructor Team and provide instructors with honest feedback based on observations and interactions.
Deliver exceptional service during high-volume interactions with internal and external customers.
Create a fun and professional work experience and communicate courteously and respectfully.
Assist with guest complaints and follow through on resolutions; handle concerns and suggestions.
Perform daily sales closing and take responsibility for the end-of-day point-of-sale audit.
Use a computer accurately and efficiently while engaging with guests.
Follow company and department policies and procedures, and participate in resort and departmental training and development courses.
Take initiative to support operations and maintain a clean work area with attention to detail.
Promote and embrace Vail Resorts’ mission and values, help provide a safe work environment, and implement mountain service essentials, strategies, policies, and procedures.
Be willing to cross-train and work in all areas and locations of Ski & Ride School, Expedition Kirkwood, and Product Sales.