Assistant Manager: Ski & Ride School - Private Lessons

Vail Resorts • Kirkwood, CA

12d • $27 - $32

About The Position

The Private Lesson Assistant Manager is responsible for reservations, sales, and fulfillment for Kirkwood’s Private Ski & Board School. This role works closely with a small, tight-knit department and has substantial guest interaction as the face of the Adventure, Guiding, and Learning Center. The position is suited to guest-service-oriented people who are positive, outgoing, computer proficient, disciplined, proud of their work, and passionate about the outdoors.

This is a full-time winter seasonal position for the 2026/2027 season. The starting and expected pay range is $27.00–$32.14. The minimum age is 18; the posting also notes that applicants aged 16 may qualify with a work permit. Housing is not available.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft applications and/or point-of-sale software.
• Ability to communicate fluently and effectively in English.
• Typing skills, with emphasis on data collection.
• Ability to answer questions and speak knowledgeably about resort products.
• Fun, outgoing personality.
• Take timeliness and deliverable tasks seriously.
• Cash-handling experience.
• Ability to quickly develop rapport with high-end clientele.
• Ability to stay calm in busy and stressful situations.
• At least 18 years of age, or 16 years of age with a work permit.

Nice To Haves

• Prior experience with resort point-of-sale software.
• Experience with or conversational ability in a foreign language.
• Previous guest-service experience.
• College degree.
• Interest in outdoor activities.

Responsibilities

• Accurately and efficiently process lift access products and private lessons, collecting the guest information needed to complete transactions.
• Learn and communicate product types, pricing, and offerings, adapt to changes, and recommend products that meet guest needs and business objectives.
• Coordinate with Children, Adult, and EK Assistant Managers and Leads to schedule and assign instructors to private lessons, prioritizing guest needs.
• Assist guests with other aspects of their visit, including transportation, lodging, food and beverage, and entertainment recommendations.
• Help plan and implement the Kirkwood Ski & Ride School training program and work with leadership, trainers, and staff to provide in-house training, certifications, and continuing education.
• Manage private lesson scheduling and payroll, set expectations for instructor performance and customer experience, lead the Private Lesson Instructor Team, and provide feedback based on observations and interactions.
• Handle high volumes of internal and external customer interaction while providing exceptional service.
• Create a fun and professional work experience and communicate courteously and respectfully.
• Address and follow through on guest complaints, concerns, and suggestions.
• Perform daily sales and closing duties and take responsibility for the end-of-day point-of-sale audit.
• Use a computer accurately and efficiently while engaging with guests.
• Follow company and department policies and procedures and participate in resort and departmental training and development.
• Take initiative to support operations and maintain a clean work area with attention to detail.
• Promote and embrace Vail Resorts’ mission and values, maintain a safe work environment, and implement mountain service essentials, strategies, policies, and procedures.
• Cross-train and work in all areas and locations of Ski & Ride School, Expedition Kirkwood, and Product Sales.

Benefits

• Free employee passes, discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral program.
• 40% retail discounts.
• Wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED