Assistant Manager(09197) - 2278 Washington Road

Domino's Franchise•Washinton, IL

11h•Onsite

About The Position

The Assistant Manager partners with the Store Manager to drive operational excellence, foster a positive team culture, and deliver exceptional customer experiences. This role oversees daily store operations and supports, trains, and develops team members to help them perform effectively. During a shift, the Assistant Manager may manage a staff of 3 to 30 people. The role includes managing customer orders and phone communications, cash handling and point-of-sale transactions, inventory and stock control, staff scheduling, and compliance with company, health, and safety standards. The Assistant Manager also contributes to cost optimization, performance analysis, and implementation of company policies and initiatives. The position requires flexibility to work various shifts, including evenings, weekends, and holidays as needed, and involves regularly lifting up to 25 pounds and standing for extended periods. A valid driver's license, a clean driving record, and access to a reliable insured vehicle are required.

Requirements

Proven experience in restaurant, food service, or retail management, with success in a supervisory or assistant management role.
Experience leading a team; the position may involve managing 3 to 30 staff during a shift.
Strong leadership skills and the ability to motivate and guide diverse team members.
Excellent customer service skills and a friendly, professional, empathetic demeanor.
Proficiency in cash handling, financial management, and basic accounting principles.
Competency with point-of-sale systems and basic computer applications.
Strong analytical and problem-solving skills and the ability to make sound decisions quickly.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities and attention to detail.
Ability to work efficiently in a fast-paced environment while handling multiple priorities.
Ability to lift up to 25 pounds regularly and stand for extended periods.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Knowledge of inventory management, cost control, and budget awareness.
Experience with staff scheduling, conflict resolution, and performance management.
Familiarity with health, safety, and compliance standards in food service operations.
High school diploma or equivalent.
Ability to work collaboratively with colleagues at all levels and demonstrate inclusive leadership.
At least 18 years of age.
Clean driving record and ability to pass a Motor Vehicle Record check.
Valid driver's license and access to a reliable, insured vehicle.
Ability to serve as a positive role model and maintain high standards for punctuality, attitude, and conduct.

Nice To Haves

Additional management training or certification.

Responsibilities

Oversee daily store operations, ensuring efficient workflow and adherence to company standards.
Lead, motivate, mentor, and develop team members to meet performance goals and maintain morale.
Deliver customer service, address inquiries, resolve concerns, and support customer satisfaction.
Manage cash handling, financial transactions, and point-of-sale operations accurately and transparently.
Train and support new and existing team members through coaching and constructive feedback.
Maintain a clean, organized, and safe work environment in compliance with health and safety regulations.
Process customer orders promptly and accurately and manage phone communications.
Collaborate with the Store Manager to implement company policies, procedures, and strategic initiatives.
Analyze inventory levels, manage stock control, and contribute to cost optimization efforts.
Develop and manage staff schedules to meet business needs while considering team member availability and preferences.
Make sound decisions in high-pressure situations while remaining calm and focused.
Foster an inclusive, collaborative, and positive work culture and celebrate team achievements.
Monitor performance metrics and provide analytical insights to support continuous improvement.
Set a positive example for punctuality, attitude, and professional standards.
Meet driving-safety requirements when driving on company business.