Customer Service Rep(09197) - 2278 Washington Road

Domino's Franchise • Washington, IL

12h • Onsite

About The Position

The Customer Service Representative works at 2278 Washington Road in Washington and helps ensure customers have a positive experience with every interaction. The role involves answering calls, taking orders, processing transactions, preparing items to company standards, and responding to customer questions and issues.

The representative also helps maintain a clean and organized work environment, supports colleagues during busy periods, and assists with operational and cleaning tasks. The position is in a collaborative, fast-paced environment and requires effective multitasking and a focus on customer satisfaction.

Requirements

• Excellent communication skills, including clear articulation and active listening.
• Strong interpersonal and empathetic skills, with a friendly, professional demeanor and positive attitude.
• Ability to follow directions, adhere to company procedures, and maintain organizational standards.
• Basic math skills for cash handling, order processing, and transaction management.
• Ability to multitask and work efficiently in a fast-paced environment.
• Collaborative team-player attitude and willingness to support colleagues.
• Ability to stand for extended periods and regularly lift up to 25 lbs.
• Problem-solving and conflict-resolution skills, with patience and resilience.
• Strong organizational and time-management skills and attention to detail.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Reliability, punctuality, and commitment to service and cleanliness standards.
• Ability to work independently and as part of a team.
• Must be able to pass a pre-employment drug test and criminal background check.

Nice To Haves

• Previous customer service experience is preferred but not required.

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a professional, friendly demeanor.
• Process cash and credit card transactions accurately.
• Address customer inquiries, resolve issues promptly, and provide exceptional service.
• Prepare items according to company standards and customer specifications.
• Maintain a clean, organized, and welcoming work environment.
• Collaborate with team members to support smooth operations during peak periods.
• Multitask while prioritizing customer needs and service quality.
• Handle and lift items weighing up to 25 lbs as part of daily operations.
• Assist with operational and cleaning tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed