Assistant Manager

Dunkin (Quality Brand Group)•North Richland Hills, TX

12d

About The Position

The Assistant Manager is a development role intended to prepare an experienced shift leader for the broader responsibilities of managing an entire restaurant. The Assistant Manager supports the Restaurant Manager in planning, directing, and controlling store operations, including supervising employees, inventory merchandising, losses, and work hours. When directed, the Assistant Manager helps with product ordering and sales plans, learns the basics of P&L management, may attend Restaurant Manager meetings, and develops recruiting, hiring, performance-management, and regulatory-compliance knowledge. During assigned shifts, the Assistant Manager manages the people and processes needed to provide a friendly guest experience. This includes overseeing product preparation and service to operational and quality standards, and providing leadership, direction, and coaching to Crew Members. The Assistant Manager assigns positions, sets expectations, motivates team members, and gives timely feedback. The role requires a focus on guest satisfaction, team performance, operational standards, food safety, cleanliness, and restaurant security. It also involves maintaining a clean and neat work environment and following the specified uniform standards.

Requirements

Fluency in speaking and reading English.
Math and writing skills.
Guest focus: anticipate and understand guest needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, using analysis, experience, and judgment.
Ability to build effective teams by placing people appropriately, enabling decisions, and celebrating team success.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, recognize achievements, and hold team members accountable for performance.
Deploy team members appropriately to meet guest needs and service standards.
Support Crew Member training as directed by the Restaurant Manager.
Motivate Crew Members, promote urgency, resolve guest problems, and reinforce systems, tools, and procedures.
Monitor team performance and ensure quality, service, cleanliness, restaurant standards, and marketing initiatives are maintained during the shift.
Follow processes to control labor costs, food costs, and cash.
Ensure Crew Members follow cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues and provide performance feedback and other operational observations to the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and remain accountable for shift responsibilities.
Learn and execute multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
Prepare and serve food and beverages in accordance with brand and franchise standards and training.
Follow safety, food safety, sanitation guidelines, and applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Assist the Restaurant Manager with store operations, employee supervision, product ordering when directed, and sales plans.
Develop knowledge of P&L management, recruiting, hiring, performance management, and compliance with state and federal laws and regulations.