About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, profitability, attendance, and adherence to company policies and standards. The role requires setting an example for the crew and ensuring that team members follow procedures and provide strong customer service. The position also performs general store-team duties, such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. Delivery duties may include delivering products by car, delivering flyers and door hangers, and navigating the designated delivery area.

Requirements

  • Must be at least 18 years old.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers and process orders over the phone and in person.
  • Ability to perform basic arithmetic accurately and quickly, make correct monetary change, and use a calculator if needed.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination to make rapid, accurate movements and ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery.
  • For delivery duties: navigational skills to read a map and locate addresses in the designated delivery area, including navigating adverse terrain and multi-story buildings.

Responsibilities

  • Oversee all activities during the shift.
  • Manage cost controls, inventory, cash, customer relations, staffing, paperwork, food management, and work schedules.
  • Set an example for crew members and ensure compliance with policies, procedures, and standards.
  • Maintain customer service, attendance, punctuality, store cleanliness, marketing, and profitability.
  • Operate store equipment; stock ingredients; prepare products; and receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Deliver products by car to customers and deliver flyers and door hangers when required.
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