Assistant Store Manager - Janesville, WI

CNG Holdings, Inc.•Janesville, WI

2d•Onsite

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within the CNG Holdings, Inc. family. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about available financial products and services, handles transactions and cash, responds to customer inquiries and concerns, and complies with applicable regulations and company policies. The position works assigned shifts and may involve travel among stores in the assigned district, travel to neighboring districts, and overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in compliance with company policy; public transportation and transportation provided by family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Must be able to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, company procedures, and district or region volume expectations.
Respond to customers professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the cash drawer; and complete other cash-handling tasks. May perform bank deposits or bank pick-ups.
Balance individual batch receipts against store sales reports at the end of the day and assist in resolving over/short discrepancies.
Perform customer verifications to validate presented information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, as needed, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.