Assistant Manager

Dunkin (Quality Brand Group)•Hurst, TX

12d

About The Position

The Assistant Manager is a development pathway toward a long-term career in restaurant management. The role prepares an individual who is competent at running shifts to take on the additional responsibilities of operating an entire store as a Restaurant Manager. The Assistant Manager supports the Restaurant Manager in planning, directing, and controlling store operations, including supervising employees and overseeing inventory, merchandising, losses, and work hours. When directed, the Assistant Manager helps with product ordering, supports sales plans, and learns the basics of profit-and-loss management. The role may also include attending Restaurant Manager meetings and developing recruiting, hiring, performance-management, and legal-compliance knowledge. During assigned shifts, the Assistant Manager manages the people and processes needed to provide a friendly guest experience. They oversee product preparation and service according to operational and quality standards, and provide leadership, direction, and coaching to Crew Members. They assign positions, set expectations, motivate team members, and give timely feedback to address deficiencies or recognize success.

Requirements

Fluent English speaking and reading ability.
Math and writing skills.
Guest focus, including anticipating and understanding guest needs and exceeding expectations.
Passion for results, including setting targets and delivering on commitments.
Problem-solving and decision-making ability, using analysis, experience, and judgment.
Ability to build effective teams and enable team members to contribute and celebrate success.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience preferred.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, recognize achievements, and deploy team members to meet guest needs and service standards.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals and hold team members accountable for shift performance; promote urgency in serving guests and resolving problems.
Reinforce operational systems, tools, and procedures, and take steps to correct deficiencies.
Monitor quality, service, cleanliness, and execution of restaurant standards and marketing initiatives throughout the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Monitor compliance with cleanliness, food-safety, restaurant-safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond constructively to coaching and feedback; and remain accountable for shift responsibilities while learning to perform multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems promptly.
Follow brand and franchisee standards and systems to deliver quality food and beverages.
Follow safety, food-safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Meet uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.