00401 Assistant Store Manager
About The Position
The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering an optimal customer experience; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for all primary duties. The Assistant Manager supervises and supports associates’ daily goals and activities to deliver a strong client experience, maximize sales and KPIs, and build customer loyalty through in-store and omnichannel selling. The role ensures brand standards are met, resolves customer concerns, and analyzes store trends and customer demand. It also recruits, trains, coaches, and develops associates; supports positive associate relations and inclusion; and communicates with management. The position ensures company processes are executed and improved, including digital fulfillment strategies. It supports inventory and shipment processes, payroll and scheduling, store opening and closing procedures, and company projects and directives. The Assistant Manager also promotes safety, enforces policies, protects company assets, follows inventory and cash-control procedures, and ensures HAZMAT training and execution requirements are met. The role involves physical activity such as extended periods of standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and lifting moderately heavy items. The employee may occasionally work in other stores. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles, with ordinary workplace risks and normal safety precautions.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Ability to lead or support a team of associates to meet business objectives.
- Ability to communicate effectively with the team and management.
- Scheduling availability to meet the needs of the business.
- Ability to perform the physical requirements of the position, including extended standing and walking, recurring bending and reaching, and lifting moderately heavy items.
Nice To Haves
- At least 3 years of retail sales or customer service experience preferred.
- At least 1 year of prior management experience preferred.
- Cosmetology license desirable but not required.
Responsibilities
- Supervise and support associates’ daily goals and activities to provide an exceptional client experience, maximize sales and KPIs, and drive customer loyalty.
- Support both in-store and omnichannel selling.
- Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
- Serve as the main point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
- Recruit, engage, train, coach, counsel, and develop associates to achieve positive results and build strong teams.
- Hold associates accountable to company policies and expectations, maintain positive associate relations, and communicate relevant company information.
- Maintain timely communication with the Assistant Manager/ District Manager and build working relationships with Store Manager peers.
- Foster diversity, inclusion, and belonging.
- Execute company processes through training, management, analysis, and continuous improvement, including omnichannel fulfillment strategies such as SFS, SDD, and BOPIS.
- Support inventory ordering and shipment processing, manage payroll hours and scheduling according to business needs, and ensure store opening and closing procedures are performed correctly.
- Follow through accurately and on time with company directives, assignments, and projects.
- Maintain a safe store environment and enforce safety policies and procedures.
- Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
- Use available reporting, tools, and technology, and ensure HAZMAT training and execution requirements are met.
- Perform physical activities required by the role, including standing, walking, bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items.
- Work in other stores from time to time as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
