00401 Assistant Store Manager

CosmoProf • Morton Grove, IL

4d

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering strong customer experiences, overseeing store operations, and maintaining brand standards. As part of their development, Assistant Managers support the Store Manager in all areas of store management and take responsibility for the primary duties when the Store Manager is absent. The role focuses on achieving performance indicators and financial targets through business analysis, planning, communication, and accountability.

The position leads and develops associates, supports sales and customer loyalty, ensures consistent execution of merchandising and operational standards, and oversees safety, loss prevention, inventory, payroll scheduling, and company processes. The Assistant Manager may be required to work in other stores from time to time.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead or support a team of associates in meeting business objectives.
• Ability to communicate effectively with the team and management.
• Scheduling availability to meet the needs of the business.
• The role requires periods of standing and walking, recurring bending, crouching, stooping, stretching, or reaching, and recurring lifting of moderately heavy items such as shipment or record boxes.
• The role may require above-average agility and dexterity.

Nice To Haves

• At least 3 years of retail sales or customer service experience preferred.
• At least 1 year of prior management experience preferred.
• Cosmetology license desirable but not required.

Responsibilities

• Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
• Support in-store selling and Omni-channel activities, and ensure brand standards are met for merchandising, planograms, marketing, back rooms, and dress code.
• Act as the main point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
• Engage, train, and develop associates; recruit candidates; identify individual strengths and development opportunities; and coach or counsel associates.
• Hold the team accountable to company policies and expectations, resolve associate concerns, and share relevant company information.
• Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
• Foster an environment of diversity, inclusion, and belonging.
• Execute company processes through training, management, analysis, and continuous improvement, including digital fulfillment strategies such as SFS, SDD, and BOPIS.
• Manage inventory through ordering and shipment processing, manage payroll hours according to business needs, and schedule appropriately.
• Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
• Maintain a safe store environment and enforce company policies and procedures.
• Protect company assets by ensuring inventory and cash control procedures are followed, including procedures related to shrink, damages, and banking.
• Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED