Assistant Store Manager (Full-time) - Taylors, SC

Hibbett•Taylors, SC

10d•Onsite

About The Position

The Assistant Manager assists and consults with the Store Manager on overall store operations and administrative duties, including determining methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager provides outstanding customer service, promotes store merchandise and services, and assumes supervisory control of the store when the Store Manager is absent. The Assistant Manager is also trained in Store Manager responsibilities. The position supports asset control, departmental planning, recruiting, training, employee evaluation, inventory awareness, sales and expense oversight, and the completion of departmental standards. It includes directing staff, reporting inventory movement and customer trends to the Store Manager, maintaining customer-service quality, and performing general administrative duties. When supervising employees, the Assistant Manager carries out the organization's policies and applicable laws, including interviewing and training, assigning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager on action plans for selling, restocking, merchandising, ordering, scheduling, and other store responsibilities.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service and provide extraordinary service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks.
Perform general administrative duties and train in Store Manager responsibilities.
When supervising in the Store Manager’s absence, interview and train employees, plan and assign work, direct work, and resolve problems.