About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, food management, paperwork, store cleanliness, marketing, and profitability. The role sets an example for the crew by following all company policies and procedures and expecting the same from team members. It requires judgment, math skills, multitasking, customer service, and the ability to work to a schedule and maintain store standards. The position also performs general store team-member duties as needed, including operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. Delivery duties may include delivering products by car to customers and distributing flyers and door hangers. The work involves standing for most tasks, walking, lifting and carrying supplies, reaching, bending, occasional crouching and climbing, and driving for deliveries. Conditions may include varying weather, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces, sharp edges, and moving mechanical parts. A valid driver's license with a safe driving record and access to an insured vehicle are required for delivery duties.

Requirements

  • Ability to exercise judgment, perform math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands described, including standing, walking, lifting and carrying, reaching, bending, occasional climbing, and driving.

Responsibilities

  • Manage all activities and operations during the assigned shift.
  • Control costs, inventory, and cash, and maintain customer relations.
  • Set an example by following all policies and procedures and expecting compliance from the crew.
  • Handle staffing, paperwork, food management, and work scheduling.
  • Maintain store image, cleanliness, and standards; provide great customer service.
  • Support marketing and store profitability.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers when required.
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