Assistant Manager

NORCROSS GROUP•Mckinney, TX

7d•$35,500 - $43,500•Onsite

About The Position

The Assistant Manager works with the Store Manager to plan, organize, train, and lead store operations in order to achieve objectives for sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The role helps maintain service quality and the appearance of the facility by training employees and fostering a positive work environment. The Assistant Manager also supports shift leaders, coordinates staffing and deliveries, monitors inventory and waste, and helps ensure the store is clean, safe, orderly, and prepared for quality, service, and cleanliness standards.

Responsibilities

Understand and follow company policies, procedures, standards, specifications, guidelines, and training programs.
Train employees to achieve service-quality and facility-appearance objectives while creating a positive working environment.
Meet scheduling requirements and cover shifts as needed to keep operations running without disruption.
Follow up with the Store Manager regarding callouts and no-shows.
Ensure weekly truck deliveries occur on schedule and control costs by ordering needed supplies.
Inspect equipment daily and maintain the temperature log.
Check that products are received in the correct unit count and condition, follow receiving procedures, and report discrepancies to the Store Manager.
Keep cleanliness, procedures, and equipment up to standard in preparation for QSC.
Supervise shift leaders' use of correct opening and closing procedures and adherence to company and labor policies.
Oversee shift leaders' efforts to achieve order accuracy and exceptional guest service.
Supervise daily and weekly inventory, chicken counts, and waste with shift leaders.
Ensure shift leaders maintain a professional, safe, and orderly work environment.
Ensure shift leaders handle customer complaints appropriately and take over when they cannot resolve an issue.
Help fill in for positions while daily and weekly cleaning schedules are completed and work is delegated to the crew.