Assistant Manager, Epps Bridge Center

Knitwell Group•Athens, GA

1d•Onsite

About The Position

The Assistant Manager embraces our diverse, inclusive culture, leading all activities related to providing exceptional associate and client engagement. This role leads activities required to achieve all store goals, including financial objectives, client service, talent management, operational controls, asset protection and safety, and merchandise presentation. The Assistant Manager operates as the Manager on Duty in the absence of another Manager.

Requirements

Strong communication, supervisory and customer service skills
6 months – 1 year specialty retail experience; selling environment preferred
Prior management experience preferred
Technology proficient and strong business acumen
Works a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Must be able to read, write and communicate in English; other languages desirable
High school diploma (or equivalent) required
Constantly move throughout the store to assist customers, retrieve merchandise, complete floor sets, unpack and replenish stock and complete other tasks; frequently involves prolonged pushing, pulling, bending, squatting, and reaching and may involve tight or confined spaces
Frequently operate computerized register system
Respond in person to occasional, unscheduled store banking requirements and store alarms
Adjust or move objects (garment racks, mannequins, etc.) or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available
Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing an 8-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using an 8-foot ladder
Constantly interact with and assist coworkers and clients and other members of the public

Responsibilities

Embraces our diverse, inclusive culture leading all activities related to providing exceptional associate and client engagement.
Leads activities required to achieve all store goals including financial objectives, client service, talent management, operational controls, asset protection and safety, and merchandise presentation.
Operates as the Manager on Duty in the absence of another Manager.
Supports all aspects of talent management to include Recruiting, Hiring, Training, Development, Performance Management, Recognition, Retention, and Succession Planning.
Assists in filling positions with qualified talent; develops internal bench strength.
Supports a personalized onboarding experience that positions associate for excellence in role and career progression.
Partners with SM on self-development goals. Sets clear objectives; holds self and associates accountable to goals and builds a team that consistently demonstrates Lane Selling; models behaviors.
Utilizes continuous coaching to maximize abilities of all associates; encourages growth; rewards and recognizes achievement to drive retention and engagement.
Shares information and communicates clearly; fosters dialogue around solutions and continuous learning.
Assists in addressing conflict in a timely and appropriate manner.
Ensures compliance with company policies and procedures and applicable laws at all times.
Represents Lane Bryant by adhering to “Dress Your Best” guidelines; articulates current trends in every client interaction.
Educates associates on marketing initiatives, lifestyle concepts, and product knowledge.
Creates a culture that inspires and empowers team to consistently exceed client expectations.
Ensures business is driven by each segment with the Roles Leader program.
Leads and directs execution of tasks; drives a high level of productivity.
Models and coaches Lane Selling behaviors to drive store performance.
Adjusts schedules to flex to the needs of the business and optimize store payroll.
Resolves customer concerns quickly and effectively and empowers team to do the same.
Fosters a culture that embraces diversity in thought, background, and experience.
Demonstrates transparency; influences in a courageous and respectful way to drive strategy and results.
Ensures all communications are shared with appropriate audience.
Creates and supports a culture that values how work is done as much as the outcome.
Reports to work as scheduled; records time worked accurately by using time and attendance system; remains flexible to the needs of the business.
Drives operational excellence; leads by example and sets the standard for a high performing culture.
Using Brand Guide, supports visual updates and maintains visual merchandising standards.
Partners with Store Manager to recognize opportunity; adjusts strategy to align with business demands.
Prioritizes and controls workload through successful planning and delegation.
Manages controllable expenses.
Complies with Asset Protection policies and practices; promotes health and safety within store.
Pushes for innovative solutions that bring originality to the organization.
Embraces change; leads teams with a sense of urgency and agility.
Sets strategies for team that promote a test and learn culture.
Initiates continuous product movement based on Brand directives, client profile, and store sales.
Creates an environment that promotes taking risk and out-of-the-box thinking.