Assistant Manager - FT-8532
About The Position
FullSpeed Automotive is a multi-brand automotive service platform operating locations nationwide. The Assistant Manager supports the Store Manager with day-to-day operations and helps ensure the team provides fast, friendly, high-quality automotive service in a safe, clean, and well-run location. The role is hands-on, with work split among the service bay, front counter, and back office, and can serve as a developmental step toward store leadership. The Assistant Manager helps lead and develop the team, deliver a positive customer experience, manage store and shop operations, and uphold quality and safety standards. The position may require other job-related duties as directed by a supervisor. Continued employment is at will. FullSpeed Automotive is an equal opportunity employer.
Requirements
- At least 1 year of experience in a retail, automotive service, or customer-facing leadership role.
- Strong communication and interpersonal skills, including the ability to lead and motivate a team.
- Comfort working in a fast-paced, hands-on environment that includes time in the service bay.
- Basic math and cash-handling skills.
- Comfort using point-of-sale and inventory systems.
- Valid driver’s license with a clean driving record.
- Ability to stand for extended periods and lift up to 50 pounds as needed.
- Availability to work flexible hours, including weekends and some holidays.
- High school diploma or equivalent.
Nice To Haves
- Prior experience in quick-lube, automotive service, or a related industry.
- Basic knowledge of automotive maintenance services, such as oil changes, fluid checks, and filters.
- Experience supervising or training team members in a retail or service environment.
- ASE certification(s), or willingness to obtain certifications as required by brand standards.
Responsibilities
- Support the Store Manager in supervising daily operations and lead the location in the manager’s absence.
- Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service.
- Assist with scheduling team members to ensure coverage during peak hours and busy seasons.
- Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards.
- Foster a positive, team-oriented work environment that reflects company values.
- Greet customers, explain services, and ensure visits reflect the company’s standards for speed, quality, and trust.
- Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions.
- Resolve customer concerns or complaints promptly and professionally, escalating them to the Store Manager when needed.
- Support efforts to build repeat business through excellent service and customer care.
- Assist with daily store operations, including opening and closing procedures, cash handling, and point-of-sale transactions.
- Help monitor inventory levels for parts, fluids, and supplies, and place orders as directed by the Store Manager.
- Keep the shop and customer areas clean, organized, and presentable.
- Support compliance with safety protocols, environmental regulations, and company policies.
- Assist with tracking daily sales, productivity, and key performance metrics.
- Help ensure services are performed correctly and safely, in accordance with brand and manufacturer standards.
- Conduct or support quality checks on completed work.
- Promote a safety-first culture, including proper equipment use, chemical handling, and shop safety procedures.
- Help identify and address maintenance needs for shop equipment and facilities.
- Perform other job-related duties requested by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
