CARWASH - ASSISTANT MANAGER

GATE HR•Jacksonville, FL

30d•Onsite

About The Position

The GATE Express Wash Assistant Manager helps ensure customer service is the first priority by providing guests with a safe and friendly experience. In collaboration with the manager, this role develops and maintains a team that provides inside and outside wash services safely, quickly, and courteously. The Assistant Manager oversees location operations and supports maximum sales through excellent service, expense control, and management of operating costs. The role also coaches team members, monitors operations, ensures compliance with policies and procedures, and maintains a clean and organized facility. The Assistant Manager must be able to perform the duties of Express Wash Associates and Team Leaders, including operating wash kiosks and point-of-sale equipment, guiding vehicles through the wash, maintaining and repairing equipment, detailing vehicles, and maintaining the facility. Duties also include bookkeeping and reporting, staff supervision and training, guest issue resolution, safety and chemical handling, housekeeping, and scheduled preventative maintenance.

Requirements

Must be at least 16 years old.
Must successfully complete a pre-employment drug screening and background check.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors and endure outdoor temperature and weather changes.
Must be an effective leader and assist with controlling operations, sales, and maintenance.
Must be capable of performing the duties of Express Wash Associates and Team Leaders.
Must safely handle chemicals and become proficient with appropriate equipment and safety features.

Responsibilities

Collaborate with the manager to develop and maintain a team that provides safe, fast, and friendly wash services.
Oversee location operations and encourage maximum sales through excellent service, expense control, and operating-cost management.
Coach team members to improve performance and expand the tasks they can perform.
Monitor operations and ensure compliance with policies and procedures through regular meetings and training.
Maintain a high level of cleanliness and organization at the facility, including landscaping, trash removal, and interior and exterior housekeeping.
Operate the Express Wash kiosk, credit card machines, and point-of-sale system.
Guide vehicles safely and efficiently through the car wash, following the correct procedure for every vehicle.
Maintain and repair car wash equipment, perform preventative maintenance and minor repairs, and troubleshoot equipment problems.
Detail vehicles and maintain knowledge of store merchandise.
Perform bookkeeping procedures, including shift check-off, daily station reporting and inspections, bank deposit preparation, report analysis, and transmitting daily reports and other pertinent data to the Corporate Office.
Supervise operations, evaluate performance issues, and respond to them appropriately.
Resolve guest inquiries, complaints, and compliments, and address employee concerns and employee relations issues.
Attend required training, safety courses, and office and departmental meetings.
Report safety hazards, follow up to ensure they are corrected, help maintain a safe work environment, and handle chemicals safely.
Become proficient with appropriate equipment and its safety features.
Follow closing procedures and arrive consistently and on time in proper uniform.
Ensure personnel uniforms are neat and clean, and wear safety goggles and non-slip shoes when necessary.
Conduct daily preventative maintenance according to the program schedule on managed days and shifts.