Assistant Manager

Dunkin (Quality Brand Group)•Haltom City, TX

12d

About The Position

The Assistant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, is a development role intended to prepare a capable shift leader for the additional responsibilities of managing an entire restaurant. The Assistant Manager assists the Restaurant Manager with planning, directing, and controlling store operations, and supervises employees in areas including inventory merchandising, losses, and work hours. When directed, the Assistant Manager helps with product ordering and sales plans, learns the basics of profit-and-loss management, and may attend Restaurant Manager meetings. The role also provides opportunities to develop recruiting, hiring, and performance-management skills and knowledge of applicable state and federal laws and regulations. During assigned shifts, the Assistant Manager oversees the people and processes needed to provide a friendly guest experience, ensure products are prepared to operational and quality standards, and manage service. They lead, direct, and coach Crew Members by assigning positions, setting expectations, motivating the team, and providing timely feedback.

Requirements

Must be able to speak and read English fluently.
Math and writing skills.
Ability to anticipate and understand guest needs and exceed expectations.
Ability to set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, including making sound decisions based on analysis, experience, and judgment.
Ability to build effective teams by placing people in appropriate roles, enabling decisions, and celebrating team success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Assign and deploy Crew Members appropriately; communicate shift responsibilities, goals, and expectations; provide feedback and recognize achievements.
Support Crew Member training as directed by the Restaurant Manager.
Motivate the team, promote urgency in meeting guest needs, and address problems promptly.
Reinforce operational systems, tools, and procedures and take steps to correct deficiencies.
Monitor quality, service, cleanliness, food safety, and restaurant safety and security standards during the shift.
Ensure restaurant standards and marketing initiatives are executed properly.
Follow systems and processes for controlling labor costs, food costs, and cash.
Report equipment issues, provide performance feedback about Crew Members, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies and remain receptive to coaching and feedback.
Deliver quality food and beverages according to brand and franchisee standards and training.
Respond to guest needs, work to ensure guest satisfaction, and resolve problems with urgency.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Learn and become capable of performing multiple tasks and operating standard restaurant equipment.