Oil Changers Assistant Manager (976)
About The Position
The Assistant Manager assists the Manager in providing efficient, high-quality service to customers, and may take responsibility for providing that service in the Manager’s absence. The role may also be assigned primary responsibility for specific store functions by the Store Manager. This is an hourly-rate, non-exempt position that reports to the Manager and directly supervises store personnel. The Assistant Manager oversees daily store operations, customer service, employee training and supervision, service quality, paperwork, cash controls, safety, and facility cleanliness. The role also performs automotive services, including checking and changing fluids and filters, airing tires, and providing specialized services such as transmission, differential, and radiator service. Customer and maintenance information is entered into computers, and services are explained to customers before payment is accepted. The position works in a garage environment 100% of the time. Work may involve exposure to heavy equipment, slick surfaces, and hot or cold temperatures, and may require limited travel. Physical activity includes reaching overhead to four feet in height, bending, stretching, and using stairs constantly.
Requirements
- Previous management or supervisory experience is required.
- Ability to read and write English.
- Good technical knowledge and math skills.
- Ability to reach overhead to four feet in height; bending, stretching, and stair use are required constantly.
Responsibilities
- Ensure the store opens and closes on time each day.
- Monitor workflow so vehicles are serviced within specified time limits.
- Provide prompt, courteous customer service; answer questions; resolve problems and complaints; and consistently recommend needed services.
- Supervise and train personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations, and termination.
- Ensure proper tools are available to perform the work.
- Model superior service-system performance and continuously train others in the same.
- Complete daily, weekly, and monthly paperwork on time.
- Service customer vehicles by checking and changing fluids and filters, airing tires, and providing specialized services including transmission, differential, and radiator service.
- Enter customer and maintenance information into computers, explain services to customers, and accept payment.
- Maintain proper cash controls, including following check-acceptance policy, preparing and making deposits correctly, and maintaining the cash drawer.
- Oversee and direct daily cleanup to keep facilities and grounds clean and presentable.
- Observe and comply with safety rules and regulations.
- Perform related duties as assigned.
- Meet sales goals and maintain timely and effective labor control.
- Promote safe work habits and enforce uniform and hygiene requirements for store personnel.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Ancillary benefit options
- Flexible spending account or health savings account
- 401(k) with matching
- Paid time off and sick time
- Employee discount
- Monthly crew member bonus, not guaranteed and tied to performance in specified areas
- Tip program distributing eligible credit-card tips among crew members, excluding the Store Manager, based on hours worked
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
