Oil Changers Team Member (887)

Oil Changers • Austin, TX

4d • $16 - $16 • Onsite

About The Position

The Assistant Manager assists the Store Manager in delivering efficient, quality service to customers, and provides that service in the Manager’s absence. The role may be assigned primary responsibility for specific store functions. It supervises store personnel, including Lube Technicians, and helps oversee daily operations, workflow, staffing, training, sales, paperwork, customer service, safety, and cash controls. The position works in person in a garage environment.

Requirements

• Valid driver’s license and a clean motor vehicle record (MVR) for a State Inspector License.
• Successful completion of a background check is required for employment.
• Ability to read and write English.
• Good technical knowledge and math skills.
• Ability to communicate effectively with customers and co-workers and respond to communication calls from co-workers.
• Mobility, ability to reach overhead to a height of four feet, and comfort with constant bending, stretching, and stair use.

Nice To Haves

• Previous supervisory experience is preferred.

Responsibilities

• Open and close the station on time.
• Monitor workflow to ensure vehicles are serviced within specified time limits.
• Supervise and train Lube Technicians, including coaching, counseling, corrective action, and performance evaluation.
• Monitor staffing levels and adjust staffing accordingly.
• Meet sales goals.
• Complete daily, weekly, and monthly paperwork.
• Service customer vehicles by checking and changing fluids and filters, airing tires, and providing specialized services such as transmission, differential, and radiator services.
• Enter customer and maintenance information into computers, explain services to customers, and accept payment.
• Maintain proper cash controls, including following check acceptance policy, preparing and making deposits, and maintaining the cash drawer.
• Provide prompt and courteous customer service, answer questions, and resolve customer problems and complaints.
• Observe and comply with safety rules and regulations.
• Maintain a clean and proper uniform and good hygiene, and enforce these requirements for store personnel.
• Perform related duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Ancillary benefit options
• Flexible spending account or health savings account
• 401(k) with matching
• Paid time off and sick time
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed