Assistant Manager - Tyler, TX

Excel Fitness • Tyler, TX

1d • Onsite

About The Position

The Assistant Manager supports the General Manager in planning and implementing strategies to attract and retain members while upholding Excel’s core values and maintaining a positive club culture. The role oversees club operations and staff, including when the General Manager is unavailable, and helps ensure strong member service, facility standards, staffing, and club performance.

The Assistant Manager participates in hiring, onboarding, training, coaching, and performance management for Team Players. The position also supports KPI monitoring, club scheduling and payroll verification, inventory management, marketing and community outreach, team meetings, facility inspections, maintenance work orders, and resolution of day-to-day member issues. The role requires availability outside scheduled shifts for operational questions or emergencies and may require on-call support during peak season or sale expirations.

This is a full-time, nonexempt position in a fitness club environment. Standard schedules are either Friday through Monday between 11 a.m. and 10 p.m., or Monday through Thursday between 1 p.m. and 10 p.m. and Sunday between 8 a.m. and 5 p.m. Work may fall outside the established schedule, including weekends or overnights as needed, and hours may change based on business needs.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• CPR/AED certification required; uncertified Team Players may complete CPR/AED training within the first 30 days of employment.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
• Demonstrated ability, confidence, and leadership to manage a team.
• Effective communication skills with internal and external customers.
• Team-oriented, motivated, and well organized.
• Ability to think critically and proactively evaluate solutions to problems.
• Ability to handle difficult situations and deal with sensitive and highly confidential information.
• Basic understanding of Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.
• Must be able to meet the physical demands of the role, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

• Assist the General Manager in planning and implementing strategies to attract and retain members while maintaining Excel’s core values and a positive culture.
• Manage the hiring process, including candidate selection, interviews, and ensuring onboarding documentation is completed to company standards.
• Train and develop new Team Players and ensure staff remain current on certifications and scheduled training requirements.
• Counsel and discipline Team Players, supervise and motivate staff, and coach them to perform to their best abilities.
• Support the General Manager in monitoring club KPI goals and metrics.
• Help maintain a clean facility, a positive atmosphere, and world-class member service.
• Conduct daily club inspections, assign cleaning or related tasks, and reinspect completed tasks.
• Enter facility and equipment work orders into the Computer Maintenance Management System.
• Hold Team Players accountable to company standards, audit daily paperwork, and resolve day-to-day member issues.
• Manage club inventory and communicate with the General Manager and headquarters about necessary orders and inventory recommendations.
• Assist the General Manager and back office with club marketing and promotional activities.
• Create or assist with the club schedule and edit or verify payroll items and applicable commissions.
• Ensure Team Players follow company policies and guidelines, address minor infractions, and report major infractions to the General Manager and HR.
• Assist the General Manager with Team Player Assessments and competency evaluations.
• Remain available off shift as a direct contact for operational questions or emergencies, and be on call during peak season or sale expirations when needed.
• Oversee club operations and staff when the General Manager is off or unavailable.
• Assist the General Manager and represent the company at community events and outreach activities.
• Assist with conducting and leading regularly scheduled team meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED