About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store standards, cleanliness, marketing, and profitability. The role requires setting a positive example, following all company policies and procedures, and expecting the same from the crew. Assistant Managers also perform general store team member duties, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position may include delivering products and flyers within the designated delivery area, with a valid driver’s license, a safe driving record, and access to an insured vehicle required for delivery. The job involves customer and coworker communication, using computers or touch screens to enter orders, handling cash, and performing physical tasks such as standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and driving. Work conditions may include varying or adverse weather, temperatures from 36 degrees in the cooler to 90 degrees or above in some work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Team members may need to handle deliveries weighing up to 50 pounds and navigate stairs, including five or more flights during delivery.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Ability to use a computer keyboard or touch screen to enter orders.
  • Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Physical ability to perform the described standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and hand tasks, including handling deliveries weighing up to 50 pounds.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery.

Responsibilities

  • Manage all activities during the shift, including cost, inventory, and cash controls and customer relations.
  • Set an example for the crew and follow all company policies and procedures, while expecting the same from team members.
  • Handle staffing, paperwork, food management, scheduling, store image and standards, customer service, attendance and punctuality, transportation to and from work, cleanliness, marketing, and profitability.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete related paperwork; and clean equipment and the facility.
  • Deliver products by car to customers within the designated delivery area and deliver flyers and door hangers, as applicable.
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