Assistant Manager - Airport

CC Holdings•Indianapolis, IN

7d•Onsite

About The Position

CC Holdings Restaurant Group is seeking a qualified, friendly, motivated, and detail-oriented Assistant Manager to join its management team. The company is a locally owned and operated restaurant group with café locations throughout the Indianapolis area, dedicated to serving guests and team members through its HEART Culture: Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented. Its cafés offer healthy food options, gourmet coffee, espresso drinks, and smoothies, with hospitality as a priority. The position is located at the Indianapolis International Airport. The café operates Monday through Sunday, from 5:00 AM to 11:00 PM, with shifts varying. The anticipated start date is between October and December, depending on hiring and onboarding timelines. The Assistant Manager supports the General Manager and management team in daily operations, shift execution, team development, customer service, inventory, and sales and profit performance.

Requirements

At least 2 years of experience in the food industry.
At least 2 years of management experience.
Excellent communication and active listening skills.
Passion for and knowledge of food and hospitality.
Ability to manage a team of 20 or more employees.
Experience with product ordering, food cost management, setting pars, and inventory counts.
Technical proficiency in Microsoft Office Suite.

Responsibilities

Promote and facilitate the company’s HEART Culture.
Support the General Manager in daily operations.
Provide an exceptional overall customer experience and consistently deliver high levels of customer service and hospitality.
Identify operational issues and coach team members toward solutions.
Motivate team members to exceed customer expectations and encourage sales growth through hospitality and service excellence.
Assist the management team in achieving positive sales and profit trends.
Work closely with the team while upholding company values and adhering to company policies and procedures.
Become proficient in café operations, including sandwiches, smoothies, specialty drinks, and prep work.
Manage a team of 20 or more employees.
Use sound business judgment in uncertain or high-pressure situations and respond urgently to opportunities and operational needs.
Support daily shift execution and operational flow.
Coach and develop hourly team members.
Handle guest concerns and resolve customer issues professionally.
Assist with inventory management, product ordering, food cost management, setting pars, and inventory counts.