Assistant Manager - Airport

CC Holdings Restaurant Management Group•Indianapolis, IN

17h•$54,000 - $58,000•Onsite

About The Position

CC Holdings Restaurant Group is seeking a qualified, friendly, motivated, and detail-oriented Assistant Manager to join its management team. The locally owned restaurant group operates café locations throughout the Indianapolis area and serves healthy food, gourmet coffee, espresso drinks, and smoothies. Its HEART Culture centers on being Heartfelt, Efficient, Accountable, Respectful, and Team-Oriented, with an emphasis on hospitality and strong community connections. The Assistant Manager supports the General Manager and the management team with daily café operations, shift execution, team development, guest service, sales, profitability, inventory, and product ordering. The position is located at the Indianapolis International Airport. The anticipated start date is between November and December, depending on hiring and onboarding timelines.

Requirements

Minimum of 2 years of experience in the food industry.
Minimum of 2 years of management experience.
Excellent communication and active listening skills.
Passion for and knowledge of food and hospitality.
Ability to manage a team of 20 or more employees.
Experience with product ordering, food cost management, setting pars, and inventory counts.
Technical proficiency in Microsoft Office Suite.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Responsibilities

Promote and facilitate the company’s HEART Culture.
Support the General Manager in daily operations.
Provide an exceptional overall customer experience and consistently deliver high levels of customer service and hospitality.
Identify operational issues and coach team members toward solutions.
Motivate team members to exceed customer expectations and encourage sales growth through hospitality and service excellence.
Assist the management team in achieving positive sales and profit trends.
Work closely with the team while upholding company values and adhering to company policies and procedures.
Become proficient in café operations, including sandwiches, smoothies, specialty drinks, and prep work.
Make sound business decisions during uncertain or high-pressure situations.
Respond urgently to opportunities and operational needs.
Support daily shift execution and operational flow.
Coach and develop hourly team members.
Handle guest concerns and resolve customer issues professionally.
Assist with inventory management and product ordering.